Email Confirmation status not works?

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New Contributor

Hi,

 

I need the email confirmation status before the follow-up email can start.

But even though I confirmed the email, the status is not changed.

 

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Community Manager

Hi @slash,

 

Thanks for the information. It doesn't look like you have marketing emails associated with your subscription in which case this property will not update.

 

Thank you,
Jenny


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Esteemed Contributor

Hi @slash,

 

Have you tried going back and checking again later? There is a lag in processing analytics activity that's seldom much of a problem in real life, but always trips people hup when testing new processes.

 

- Trevor

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New Contributor

Unfortunately, it still doesn't work, I'll probably test it again in the future

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New Contributor

Hi,

 

I have seen that on the "view all properties" is the email already confirmed, although on the contact overview is it still not work

 

- Toni 

 

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Esteemed Contributor

Interesting - any thoughts on what might be happening here @jennysowyrda?

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Community Manager

Thanks for the ping @trevorjones71!

 

@slash is the property you are looking to have updated "email confirmed" (seen here)? If so, that property is associated with marketing emails and will not update in association with sales emails. Are you sending sales emails or marketing emails? If it is marketing emails, can you please share the portal id and email address of the contact this is happening for? 

 

Additionally, is this only happening for one email specific to one contact, or is there a broader delay? 

 

If I am referencing the wrong contact property, apologies! If you don't mind sharing the name of the contact property, that would be great!

 

Thank you,
Jenny

 

 


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New Contributor
this is happening on all my contacts , my id is 5090696 and I use HubSpot CRM free. Toni
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Community Manager

Hi @slash,

 

Thanks for the information. It doesn't look like you have marketing emails associated with your subscription in which case this property will not update.

 

Thank you,
Jenny


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New Contributor

Very sad.

 

Thank you @jennysowyrda 

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