Double submission form - glitch

KONICK
Member

Hello, when a customer is submitting form through the website it shows sometimes as a double form submission.  There are no properties updated and it doesn't go through to the email, so I was thinking it's a glitch. I understand that one customer can send several forms, but it's from the same page as previous and the same time. 

On the website after the form submission it redirects to thank you page, so maybe if they are too quick or something and they go back to the product page it acts as second submission. Could it be that?

 

Thank you for your answerScreenshot 2021-10-19 at 9.17.49.png

0 Upvotes
3 Replies 3
PamCotton
Community Manager

Hello @KONICK, is this happening to every new submission? The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

 @Josh @StjepanGrcic @BootstrapC any recommendations to @KONICK?

 

Thank you

Pam

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StjepanGrcic
Contributor | Platinum Partner

Hi @KONICK  and @PamCotton 

 

I would suggest to recreate the similar form and try to submit it. You can also use the incognito window for the submission to see if you are getting multiple submissions in HubSpot. 

 

Cheers,

 

Stjepan

Josh
Recognized Expert | Platinum Partner

Hi @KONICK,

 

Can you confirm that these are embedded forms (created within HubSpot) or are these connected forms (created with another platform but pulling into HubSpot?

 

Josh 




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Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer