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Hello, when a customer is submitting form through the website it shows sometimes as a double form submission. There are no properties updated and it doesn't go through to the email, so I was thinking it's a glitch. I understand that one customer can send several forms, but it's from the same page as previous and the same time.
On the website after the form submission it redirects to thank you page, so maybe if they are too quick or something and they go back to the product page it acts as second submission. Could it be that?
Duplicate form submissions can occur on an external form when an API or integration is submitting a form twice.
I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and this matter may required deep troubleshooting. Our support team will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this. Thank you.
Best,
Kristen
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Can you confirm that these are embedded forms (created within HubSpot) or are these connected forms (created with another platform but pulling into HubSpot?
Josh
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Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Platinum Partner & HubSpot Certified Trainer
I would suggest to recreate the similar form and try to submit it. You can also use the incognito window for the submission to see if you are getting multiple submissions in HubSpot.
Hello @KONICK, is this happening to every new submission? The more information, screenshots, and details you can provide, the better I can advise on the next steps.