Disable ability to dismiss lead flows




I would like my lead flow to show on every page and to continue to show until the client subscribes. 


I find that many users dismiss it when first entering the page but would complete after a while browsing within it. However the option is then gone. 


Does anyone know how this can be configured?


Thank you in advance

2 Replies 2
Most Valuable Member | Diamond Partner

Hi @EasyM84


You can't make a HubSpot lead flow non-dismissable. Your choices are:


  • Change the lead flow option so that is displays later in the users visit, or on their exit-intent action. Lead flow settings are described here: Create lead flows
  • Replace the lead flow with a permanent subscription element coded into your website. 


Hope this helps. 

Phil Vallender | Inbound marketing for B2B technology companies
Contributor | Diamond Partner

Hi @EasyM84


You can't stop people from dismissing a lead flow, but you can choose the amount of time that should pass before a visitor can see the lead flow again after dismissing. The shortest period is one day. (Your options here are 1 day, 3 days, 1 week, 2 weeks or 1 month).


Your best option is to experiment with different flow triggers. For example, you might want to trigger the lead flow after a user has spent a long time on the page, rather than on 50% of the page scroll. You could also try using external tools like heat maps & screen recordings (e.g. www.hotjar.com) to help you determine when/why a user is dismissing your lead flow.


Hope that helps!