Customizing From Submission Notification Emails

[Twigsmore]

Hello! Has anyone figured out how to customize form submission emails? I'd like to have them come into my inbox with out all the HubSpot branding so I can just forward/reply to the contact and include their submission information in my reply to them. 

[vaibhavyadav]

I had a similar query, the scenario is as follows:

When our marketing campaign runs, the form submission that takes place on our website (for which we use hubspot form), sends an email to the configured list of receipients. The problem that we want to solve is that all the emails that come become part of a single email thread, is there a way that all the emails that come for form submission, come with different email subject so that they don't become a email thread? We would prefer to have the lets say 10 emails that come in, come in as 10 separate emails/threads instead of 1 email thread with 10 emails one after the other. Any tips for this? We are in the Free usage tier, we evaluated the paid version but turns out, there wasn't enough need to get a paid version. Any help appreciated! 

[Twigsmore]

Thanks Karsten. That's the exactly conclusion I had come to as well but I was hoping someone had crafted a new solution to make it happen 😀

[karstenkoehler]

There's an open request here but the product team is currently not planning to work on this.

If you consider your original question answered, you can help other community members (and me 🙂 ) by accepting my earlier post as a solution. I'd appreciate.

Have a great day!

[karstenkoehler · Accepted solution]

Hi @Twigsmore,

As far as I know the default notification cannot be edited or changed. With a Professional subscription, however, you can create a simple contact-based workflow, enrolling contacts who submitted any form, and send an internal notification and fill it with the personalization tokens you're interested in. This internal notification can be an internal marketing email with all design options you usually have in a marketing email.

The personalization tokens you probably want to include are:

• First name, last name
• Email address
• Company name
• Recent conversion

You can also generate a link to the contact record by following this syntax: https://app.hubspot.com/contacts/your_portal_id/contact/personalization_token_for_contact_ID/

Replace your_portal_id with, em, your portal ID, and add the personalization token for "Contact ID" at the end of the link. HubSpot will automatically create the full link.

In summary: Not possible in free and Starter, custom notifications require workflows.

Hope this helps!