Lead Capture Tools

SIon1
Mitglied

Creation of a form without email

lösung

Dear all,

 

We have recently created an email sequence with the purpose to enrich data. It works this way: every person that double opt-in to the newsletter is enrolled in the email sequence. In the first email, there is a call to action that redirects to a form on our website that asks for some information but doesn't ask again for the email.

The problem here is that the submissions don't have any contact record associated as we don't ask for the email and therefore Hubspot doesn't match the email with the information from the form. 

 

Is there a way to solve the problem without having to ask for the email?

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1 Akzeptierte Lösung
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Creation of a form without email

lösung

Hi @SIon1,

 

If you want HubSpot to reliably to associate the submission with a contact record, then no. You have to have an Email field on the form.

 

I answered a similar question earlier today here: https://community.hubspot.com/t5/Lead-Capture-Tools/Using-Forms-to-Contact-Properties-without-asking...

 

There is a pre-filled forms feature, however a single forwarded email can mean that a submission is incorrectly associated: https://knowledge.hubspot.com/forms/form-fields-pre-populated-with-your-own-or-someone-else-s-inform...

 

Another option is using query strings but again, a forwarded email or a privacy extension could mean that a form submission is not correctly associated: https://knowledge.hubspot.com/forms/can-i-auto-populate-form-fields-through-a-query-string

 

For a reliable process without hiccups, you need to ask for the email address.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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1 Antwort
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Creation of a form without email

lösung

Hi @SIon1,

 

If you want HubSpot to reliably to associate the submission with a contact record, then no. You have to have an Email field on the form.

 

I answered a similar question earlier today here: https://community.hubspot.com/t5/Lead-Capture-Tools/Using-Forms-to-Contact-Properties-without-asking...

 

There is a pre-filled forms feature, however a single forwarded email can mean that a submission is incorrectly associated: https://knowledge.hubspot.com/forms/form-fields-pre-populated-with-your-own-or-someone-else-s-inform...

 

Another option is using query strings but again, a forwarded email or a privacy extension could mean that a form submission is not correctly associated: https://knowledge.hubspot.com/forms/can-i-auto-populate-form-fields-through-a-query-string

 

For a reliable process without hiccups, you need to ask for the email address.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.