Conversion Results on Forms that are used in Pop-ups

[Eleni_Tsoukanta]

Hello everyone, 

I thought of turning to the community for the following issue:

I have created a pop-up that has a form for which I only see the "views" and for the rest of the results only 0. So, 0 for "click rate", 0 for "cliskcs" and 0 for "submissions". This is not possible because I know that my colleagues have converted. Is there a way of tracking how these forms work via HubSpot? 

Thanks a lot in advance, 

Eleni 

[TiphaineCuisset]

Hi @Eleni_Tsoukanta 

Thank you for reaching out. I understand you're using a HubSpot pop up form and that you have a form step in there? If so, submissions should track. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

Thank you!

Best

Tiphaine

[Eleni_Tsoukanta]

Hello,

I tired to find a way around the problem that I face on the pop-ups.
The issue is that I always get 0 submissions from the pop-ups I have created without the help of CTAs.
The pop-ups have forms which do not track any submission. Is there a way to solve this problem? I need to test which pop-ups work best in order to decide which ones to use.

Further to this question, is there a way that I can use the same form in different pages and identify (and therefore find out in my reporting) where did the users/submissions came from?
>From example, let us say that I use 1 multi-step form in 3 pages. Can it be a hidden form field so that I can sort out the results of the submissions?

With kind regards,

Eleni Tsoukanta
net4energy GmbH

[TiphaineCuisset]

Hi @Eleni_Tsoukanta 

Thank you for your reply. 

If your pop-up form has a form step, submissions should track, if this is not the case I would recommend connecting with HubSpot Technical Support, I can see you have access to support and they will be able to provide real-time assistance for this matter, where you are able to share specific examples about this. 

Regarding your second question, you can create a list with the Forms Submissions filter and then you can refine this filter to ask for submissions on a specific page.

Thank you

Best

Tiphaine