Mar 31, 2020 6:51 AM
Hi HubSpot community.
My first post! For some reason the form I created is not showing the contact property labels when view the form? Really strange. Ideas?
Dec 29, 2021 10:12 AM
Jack, Pedro suggested I post here. I've tried the additional options above. We use the free product, and are not trying to get the contact fields filled by an external form, but just resetting and updating the contact fields. I've updated the properties I want to see but now not showing in contacts. Can you direct me to some help?
Nov 9, 2021 1:47 PM - edited Nov 9, 2021 3:05 PM
Jack - Pedro suggested I post this here: Trying to create a form. Properties like "First Name", "Last Name", "Company Name", etc., don't show. In forms, the box to use in forms is selected. In the Contact Properties, the box to include in forms is unchecked and can't be edited? Help! firstname.lastname@example.org
Mar 31, 2020 8:17 AM
Thanks for posting. Is the form currently live on your site? If so I would be happy to take a look. Usually if labels aren't showing it can be due to some conflicting CSS that is hiding them with a "display: none" rule.
Happy to take a look to confirm if that is the case in this scenario.
Mar 31, 2020 8:27 AM
Yes, it has been 'published', but not live on our site. Would I need to go through my acct. manager? so they can access? Please excuse my ignorance!
Mar 31, 2020 8:30 AM
No problem at all - there would be no need to go through your account manager (although you are completely free to if you'd prefer!). If you are happy to share your HubSpot portal ID and the name of the form you're facing the issue with I can check figure out what the problem is.
Mar 31, 2020 8:57 AM
Yes, that sounds wonderful. Where do I share that info? Aware this convo is public?
Mar 31, 2020 9:04 AM
Hi @Danadobbie - I've just sent you a private message. You should see a notification of this towards the top right hand side of the screen. If you click in there you can reply to me privately and we can get to the bottom of the issue for you!
Mar 31, 2020 9:12 AM
O.k. Nothing yet. I'll refresh in another minute or so
Mar 31, 2020 9:26 AM
Nothing has come through Jack?
Mar 31, 2020 9:29 AM - edited Mar 31, 2020 9:35 AM
Thanks for reaching out - I'll follow up via email now!