Contact override issueSOLVE
Oct 24, 2017 10:16 AM - edited Oct 24, 2017 10:17 AM
Has anyone else had this issue? Here is an example of contact override that has been happening to us for a while:
1. Sarah subscribes to our emails June 2017 and becomes a contact. On her timeline, we can see that she received our weekly emails, but hasn't filled out any forms or interacted with us in any way other than receiving our emails.
2. Someone from the same company, Bob, subscribes to our emails a month later and overrides Sarah's details. On that same timline, we can see that emails are now going to Bob instead of Sarah.
3. Sarah then fills out a form on our site and her details overrides Bob's. Now all the emails are going to Sarah instead of Bob. We then see on the timeline, "A form changed the email for Sarah from firstname.lastname@example.org to email@example.com."
HubSpot Suppport cannot seem to give us an answer or a solution. We've been told to test forms, turn off/on pre-populate fields with known values, turn off/on disable cookie tracking, have our contacts clear their cache or do things with how their browsers track cookies, but none of these have fixed this contact override problem.
Has anyone else had this issue and fixed it? Please let me know what has helped you. Thanks!
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