Lead Capture Tools

wbrooseboom
Participant

Consent to collect chat cookies

SOLVE

Hello, 

 

We use the chat widget, but can't seem to get the "consent to collect chat cookies" to work. The banner shows neither before nor upon exit.

 

Are we doning something wrong? 

 

https://mercuryredstone.com/

0 Upvotes
1 Accepted solution
kvonloesecke
Solution
Community Manager
Community Manager

Consent to collect chat cookies

SOLVE

Hi @wbrooseboom,

 

Thanks for reaching back out!

 

You'll want to make sure that "Consent to Collect Chat Cookies" setting is enabled in your chatflow, as well as the "Show Consent Banner to Visitor" for visitors to see the cookie when they attempt to leave a chat. This article describes how to find this setting in your chat flow.

 

Screen Shot 2022-02-04 at 2.25.41 PM.png

 

I also wanted to provide you with a resource that describes how these chat cookies behave once you've enabled them in your account: https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser#chatflow-... 

 

Best,
Kristen


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6 Replies 6
wbrooseboom
Participant

Consent to collect chat cookies

SOLVE

Hello Kristen,

 

We are aware of cookies and incognito mode. We do get our own cookie banner, but we never see the banner from Hubspot when leaving the page. How can that one be triggered?

 

Cheers, 

 

Boudewijn

0 Upvotes
kvonloesecke
Solution
Community Manager
Community Manager

Consent to collect chat cookies

SOLVE

Hi @wbrooseboom,

 

Thanks for reaching back out!

 

You'll want to make sure that "Consent to Collect Chat Cookies" setting is enabled in your chatflow, as well as the "Show Consent Banner to Visitor" for visitors to see the cookie when they attempt to leave a chat. This article describes how to find this setting in your chat flow.

 

Screen Shot 2022-02-04 at 2.25.41 PM.png

 

I also wanted to provide you with a resource that describes how these chat cookies behave once you've enabled them in your account: https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser#chatflow-... 

 

Best,
Kristen


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Join regional conversations by changing your language settings !
wbrooseboom
Participant

Consent to collect chat cookies

SOLVE

Ok, we've got it to work. Thanks for your help!

kvonloesecke
Community Manager
Community Manager

Consent to collect chat cookies

SOLVE

Hi @wbrooseboom! You're very welcome 🙂

I'm glad to hear you were able to get it working on your end. 

 

Best,

Kristen


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Join regional conversations by changing your language settings !
wbrooseboom
Participant

Consent to collect chat cookies

SOLVE

We have it all enabled but do not see it after clearing cookies, nor in incognito modus. But you said you did see it. So maybe you could just explain to me waht you did...?

 

Screenshot 2022-02-04 at 21.34.59.png

0 Upvotes
kvonloesecke
Community Manager
Community Manager

Consent to collect chat cookies

SOLVE

Hi @wbrooseboom,

 

Thanks for reaching out! 

 

This may be caching error as I was able to see the cookie banner on your home page as well as on the chat. 

 

Screen Shot 2022-02-03 at 5.02.19 PM.pngScreen Shot 2022-02-03 at 5.00.44 PM.png

 

If you're still experiencing the issue, may I get you to clear your cache and cookies, please? I've included a couple of step-by-step articles below from Google below for you: 

 

Google | Clear cache and cookies

Google | Incognito mode

 

Once you've cleared the cache and cookies, you should be able to view this page without any issue. If the issue is still persisting, you may need to try it out in Incognito mode to see if you're able to view the cookie banner.

 

I hope this helps!

 

Best,

Kristen

 

 


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Join regional conversations by changing your language settings !