Lead Capture Tools


Conditional Sending of Email Form Notifications

Hi there,


We use HubSpot forms on our website and I would like to send the form submission notification email to different locations depending on what location the form submitter has selected.


These locations/employees do not have access to HubSpot but still need to receive the form submission notification to action it.


Is this possible? 

1 Reply 1
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Conditional Sending of Email Form Notifications

Hi @MirandaWhittle ,


It is important to know that it will be no longer possible to send form notifications to an email address that is not a HubSpot user. This is what HubSpot describes:

Historically, HubSpot Forms have allowed you to set recipients for form submission notification as any email address, regardless of whether that email address was a user in that HubSpot portal. As of July 12, 2022, in order to receive these notifications, an email address must also be a user in the HubSpot portal the notification is from.


That being said, you can use a workflow where you use an if/then branch based on your location property and send the notification through your workflow:

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