Lead Capture Tools

DBiggs
Participant

Chatbot main contact on website

SOLVE

I have set up the chat bot on our website and am one of the managers of the inbox. I am currently shown on our website when the chat is opened. How do I change the initial person who is shown without deleting myself completely from the inbox. 

I still want to recieve notificaction but dont want to be shown as fist contact when the chat is opened. 

Does that make sense? I would be glad of help.

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Chatbot main contact on website

SOLVE

Hi @DBiggs,

 

When you navigate to Menu > Conversations > Chatflows and edit your Live chat, switch to the Display tab. In the left sidebar, you can customize who/what you'd like to be shown:

 

karstenkoehler_0-1620983689715.png

 

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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2 Replies 2
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Chatbot main contact on website

SOLVE

Hi @DBiggs,

 

When you navigate to Menu > Conversations > Chatflows and edit your Live chat, switch to the Display tab. In the left sidebar, you can customize who/what you'd like to be shown:

 

karstenkoehler_0-1620983689715.png

 

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

DBiggs
Participant

Chatbot main contact on website

SOLVE

Great. Thank you. All sorted.