Chat not showing on mobile devices

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Occasional Contributor

The Hubspot chat bubble is showing on desktop but not on mobile. We've tried many different devices and browsers, also incognito. We've tried all options in Hubspot ('show the chat icon on small screen sizes' on checked, 'Show the chatflow to everyone who visits your website' checked). We've also reinstalled the Hubspot tracking code in 3 different ways (GTM, Wordpress installation, directly in code), ofcourse also only having 1 active at a time. Nothing makes the mobile chat bubble show up. 

 

Website: www.aanpoters.nl

 

Our Hubspot ID is 5732505 and tracking code is

<!-- Start of HubSpot Embed Code -->
<script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/5732505.js"></script>
<!-- End of HubSpot Embed Code -->

 

Does anyone know how we can make the chat bubble show up on mobile devices?

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1 Accepted solution

Accepted Solutions
Advisor | Platinum Partner

Hi @Aanpoters ,

 

Doing an analysis, there is a CSS that hides chat when the resolution is below 600px. It also changes the CSS DIV width and height of the chat.

 

So, I send the print of what to do in CSS to make the chat appear.

style-css.PNG

 

chat-.PNG

 

Hope this helps.

 

Did this post help solve your problem? If so, please mark it as a solution.

Best regards!

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0 Upvotes
2 Replies 2
Advisor | Platinum Partner

Hi @Aanpoters ,

 

Doing an analysis, there is a CSS that hides chat when the resolution is below 600px. It also changes the CSS DIV width and height of the chat.

 

So, I send the print of what to do in CSS to make the chat appear.

style-css.PNG

 

chat-.PNG

 

Hope this helps.

 

Did this post help solve your problem? If so, please mark it as a solution.

Best regards!

Reply
0 Upvotes
Occasional Contributor

Yes it solved it, thanks alot!