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KatySteptoeMF
Participant | Partenaire solutions Elite
Participant | Partenaire solutions Elite

Changing a contact property thats been used in a form

Résolue

Hello Everyone! 🙂 

I am trying to edit a contact property that has previously been created and used in a form. During testing, we filled in the form and have therefore added this property to a contact. When trying to edit the contact propety I get the error message "This property can't be changed because it has a value on 1 record and is used in 3 assets."

Is there any way around this? If I delete the entry on the contact and remove it from the forms - will this be enough?

 

Thanks!

 

Katy 

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2 Solutions acceptées
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Changing a contact property thats been used in a form

Résolue

Hi @KatySteptoeMF,

 

Happy to help here 🙂

 


@KatySteptoeMF wrote:

Is there any way around this?


Unfortunately no. As long as the property is in use, it can't be removed.

 


@KatySteptoeMF wrote:

If I delete the entry on the contact and remove it from the forms - will this be enough?


Yes.

 

If you have follow-up questions, let me know!

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Voir la solution dans l'envoi d'origine

APrigent
Solution
Contributeur de premier rang | Partenaire solutions Elite
Contributeur de premier rang | Partenaire solutions Elite

Changing a contact property thats been used in a form

Résolue

Hello @KatySteptoeMF , 

 

What are the 2 other assets using the contact property ?

If the property is also used in a workflow or list, this may also prevent you from modifying it, so you will have to remove it from all other assets.

 

Have a nice day!
Alice

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3 Réponses
GBarker1
Membre

Changing a contact property thats been used in a form

Résolue

Hi! @APrigent and @karstenkoehler  I'm having a similar issue. I'm down to the field being used in one asset which happens to be the form I am editing itself. How do I get around this?

0 Votes
APrigent
Solution
Contributeur de premier rang | Partenaire solutions Elite
Contributeur de premier rang | Partenaire solutions Elite

Changing a contact property thats been used in a form

Résolue

Hello @KatySteptoeMF , 

 

What are the 2 other assets using the contact property ?

If the property is also used in a workflow or list, this may also prevent you from modifying it, so you will have to remove it from all other assets.

 

Have a nice day!
Alice

karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Changing a contact property thats been used in a form

Résolue

Hi @KatySteptoeMF,

 

Happy to help here 🙂

 


@KatySteptoeMF wrote:

Is there any way around this?


Unfortunately no. As long as the property is in use, it can't be removed.

 


@KatySteptoeMF wrote:

If I delete the entry on the contact and remove it from the forms - will this be enough?


Yes.

 

If you have follow-up questions, let me know!

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.