Lead Capture Tools

STHansen
Member

Change logo in chatbot

I want to change the initial logo on my chat option to our new logo:

STHansen_0-1668038350109.png

 

https://3dactions.com/

 

I have had a conversation with an employee and looked all around the internet, but no where shows how to do this.

 

I have added logo on the branding tab in the settings, but nothing changes the logo on the chat.

 

I have put personal profile picture on the chat is I take the chatflow by, so the customer sees my profile picture, but I cant change initial logo.

 

Anyone who can help?

 

0 Upvotes
5 Replies 5
MiaSrebrnjak
Community Manager
Community Manager

Change logo in chatbot

Hi @STHansen,

 

Thank you for reaching out to the Community!

Just to confirm – you'd like to change the logo/image in the chat heading here?

 

Screenshot 2022-11-14 at 15.21.38.png

 

You can change this image if go to Conversations > Chatflows > Edit (on the bot you want to use your logo on) > Display:

Screenshot 2022-11-14 at 15.19.10.png 

I hope this helps!

 

Cheers
Mia, Community Team


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0 Upvotes
STHansen
Member

Change logo in chatbot

Thanks for the reply!

What now? There is no edit button.

[image: image.png]
0 Upvotes
MiaSrebrnjak
Community Manager
Community Manager

Change logo in chatbot

Sure! @STHansen you should see the "Edit" button if you hover over the chatflow with your mouse, like this:

 

chatflow.gif

 

You might have to click somewhere on the page first for the hover-select option to activate. 

 

If this doesn't work as expected, please try accessing the chatflow in a different browser (preferably Google Chrome or Mozilla Firefox). Thank you!

 

Mia, Community team


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

0 Upvotes
STHansen
Member

Change logo in chatbot

I found it!

Thanks:)))
0 Upvotes
MiaSrebrnjak
Community Manager
Community Manager

Change logo in chatbot

Awesome, I'm glad it worked! 🙂 

 

 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

0 Upvotes