Lead Capture Tools

ACompton1
Member

Captcha on Pop-up Forms

SOLVE

Is there any way to turn off Captcha on pop-up forms? I see it in forms, but not pop-up forms.

 

Thanks

1 Accepted solution
Bryantworks
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Captcha on Pop-up Forms

SOLVE

Hey there @ACompton1 

 

This was previously discussed here:  https://community.hubspot.com/t5/Lead-Capture-Tools/Can-reCaptcha-be-disabled-on-popups/td-p/153505

 

But in short,

 

"If you have a simple follow up enabled on your Lead Flow, it is not currently possible to disable the reCaptcha. If you were to disable the follow up email, however, a reCaptcha would not appear for those filling out the Lead Flow.

 

As this is a relatively new feature, I recommend submitting feedback on this feature on the Ideas Forum. The team that manages Lead Flows on the backend is always looking for ways to improve the tool and provide the best experience. "

 

Hope this helps shed some light.

Chris Bryant | Your Dedicated HubSpot Expert

View solution in original post

3 Replies 3
NancyFitz
Participant

Captcha on Pop-up Forms

SOLVE

I agree! Apparently it's only there if you elect to send a follow-up email. I want the email, but not the captcha.

AM8
Top Contributor

Captcha on Pop-up Forms

SOLVE

Hi, 

I have a work around for this. 

You will have to disable the follow-up email on the pop-up form but you can create a workflow that sends the follow-up email. Use enrollment trigger as " form submission". 
Screenshots available on https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha-in-pop-up-forms/m-p/287371/highlight/f... 

Thank you. 
Anu 

Did my post help answer your query? Help the Community by marking it as a solution.

Hope this helps
Thank you.
-AM8 
#Did my post help answer your query? Help the Community by marking it as a solution.
Bryantworks
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Captcha on Pop-up Forms

SOLVE

Hey there @ACompton1 

 

This was previously discussed here:  https://community.hubspot.com/t5/Lead-Capture-Tools/Can-reCaptcha-be-disabled-on-popups/td-p/153505

 

But in short,

 

"If you have a simple follow up enabled on your Lead Flow, it is not currently possible to disable the reCaptcha. If you were to disable the follow up email, however, a reCaptcha would not appear for those filling out the Lead Flow.

 

As this is a relatively new feature, I recommend submitting feedback on this feature on the Ideas Forum. The team that manages Lead Flows on the backend is always looking for ways to improve the tool and provide the best experience. "

 

Hope this helps shed some light.

Chris Bryant | Your Dedicated HubSpot Expert