Captcha on Pop-up Forms

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New Member

Is there any way to turn off Captcha on pop-up forms? I see it in forms, but not pop-up forms.

 

Thanks

1 Accepted solution

Accepted Solutions
Regular Advisor

Hey there @ACompton1 

 

This was previously discussed here:  https://community.hubspot.com/t5/Lead-Capture-Tools/Can-reCaptcha-be-disabled-on-popups/td-p/153505

 

But in short,

 

"If you have a simple follow up enabled on your Lead Flow, it is not currently possible to disable the reCaptcha. If you were to disable the follow up email, however, a reCaptcha would not appear for those filling out the Lead Flow.

 

As this is a relatively new feature, I recommend submitting feedback on this feature on the Ideas Forum. The team that manages Lead Flows on the backend is always looking for ways to improve the tool and provide the best experience. "

 

Hope this helps shed some light.

3 Replies 3
Regular Advisor

Hey there @ACompton1 

 

This was previously discussed here:  https://community.hubspot.com/t5/Lead-Capture-Tools/Can-reCaptcha-be-disabled-on-popups/td-p/153505

 

But in short,

 

"If you have a simple follow up enabled on your Lead Flow, it is not currently possible to disable the reCaptcha. If you were to disable the follow up email, however, a reCaptcha would not appear for those filling out the Lead Flow.

 

As this is a relatively new feature, I recommend submitting feedback on this feature on the Ideas Forum. The team that manages Lead Flows on the backend is always looking for ways to improve the tool and provide the best experience. "

 

Hope this helps shed some light.

New Contributor

I agree! Apparently it's only there if you elect to send a follow-up email. I want the email, but not the captcha.

AM8
Top Contributor

Hi, 

I have a work around for this. 

You will have to disable the follow-up email on the pop-up form but you can create a workflow that sends the follow-up email. Use enrollment trigger as " form submission". 
Screenshots available on https://community.hubspot.com/t5/Lead-Capture-Tools/Recaptcha-in-pop-up-forms/m-p/287371/highlight/f... 

Thank you. 
Anu 

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