Canadian Government employees cannot fill out form
SOLVE
Has anyone encountered an issue where Canadian Government email addresses are treated as invalid during form submission? We had 2 employees from the Government of Nunavut try to sign up with one of our forms. Both received a message that their email address (@gov.nu.ca) was invalid.
I was able to manually sign them up using a different form without any issue. I'm trying to figure out why they were unable to sign up yet I could enter their same email address and file without error.
4. HubSpot delivery check: if we've ever delivered an email to the address, then we consider the email OK without continuing
5. Final validation check with a third party provider (which includes connecting ot hte inbox mail serve to deterine if the inbox if valid).
This process helps HubSpot try to strike a balance between being the guardian of a users data vs allowing anyone to submit.
In my experience, it is either 1 (spelling mistakes/human error) or 5 (issues with our third party provider that resolve on their own - potentially more likely, in this case) that cause legitimate email address to be flagged. Overall, however, legitimate emails addresses getting flagged as invalid is quite rare.
Now that you've manually entered in these contacts, they should be all set moving forward. If you do notice any further issues regarding form submissions for legitimate emails, feel free to reach out to Support (they can file an internal ticket) or reach out here and we can continue digging together!
4. HubSpot delivery check: if we've ever delivered an email to the address, then we consider the email OK without continuing
5. Final validation check with a third party provider (which includes connecting ot hte inbox mail serve to deterine if the inbox if valid).
This process helps HubSpot try to strike a balance between being the guardian of a users data vs allowing anyone to submit.
In my experience, it is either 1 (spelling mistakes/human error) or 5 (issues with our third party provider that resolve on their own - potentially more likely, in this case) that cause legitimate email address to be flagged. Overall, however, legitimate emails addresses getting flagged as invalid is quite rare.
Now that you've manually entered in these contacts, they should be all set moving forward. If you do notice any further issues regarding form submissions for legitimate emails, feel free to reach out to Support (they can file an internal ticket) or reach out here and we can continue digging together!
