Can you have a chatbot combined with live chat?

[Iscrisvesu]

My team is moving from Pipedrive to Hubspot. In the Pipedrive chatbot you can have the chatbot at the beginning of the conversation offering options and/or collecting information from the lead and then send them to the live chat box. In HubSpot can I do something similar or do I have to choose whether I only use a chatbot or just the live chat?

thanks!

[Jnix284 · Accepted solution]

@Iscrisvesu yes, you can configure a chatbot that routes to live chat.

First you'll choose the type of bot you want, depending on your subscription the options will vary (this is a free account for demo purposes):

At the end of the chatflow with the bot, or at any point you decide, you can "send to team member"

This knowledge base article has all the details for setting up a bot.