CTA "Open link in new tab" opens a popup, not a tab, which doesn't play nicely with Safari
We have a PDF brochure that we want to embed as a CTA to track clicks. When we use a HubSpot CTA, the setting to Open the link in a new tab does not do that; it opens up a popup. If someone's using Safari, they may not see that the popup is blocked by default.
The HubSpot CTA button is below the map: https://www.whittierhealth.com/about-whittier-health-network/refer-a-patient/
Here's what the Divi button module does (opens up in an actual new tab): https://www.whittierhealth.com/about-whittier-health-network/refertest/
Is there any way to keep people on the page and open it in a new tab rather than a popup? I know it seems like semantics, but it's a real oversight by the HubSpot team--tab vs. popup--, and I'm not sure if anybody noticed it before or resolved this issue as I'm looking through these resources. It's being escalated with their support team.
CTA "Open link in new tab" opens a popup, not a tab, which doesn't play nicely with Safari
Hey @x10haley, thank you for reaching out.
Since you've already escalated this issue with the HubSpot support team, it’s worth continuing to follow up with them for a more permanent fix. They might be able to offer a more integrated solution or provide an update on whether this behavior can be adjusted in future releases.
Kindly,
Pam
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CTA "Open link in new tab" opens a popup, not a tab, which doesn't play nicely with Safari
Morning Pam,
No, the team did not have a fix. I have to submit it for people to vote on... This gives me an unclear/unrealistic timeline now, as it should have been spotted in the past by someone testing on Safari and fixed by now. I can't imagine how many people are missing opportunities.
