CTA Beta pop ups scrollbar

[AMilchem9]

I'm using the CTAs Beta to add new pop-ups to our site, but finding that a lot of them end up with a (greyed out) scroll bar - see attached. I've tried reducing the length of the form to make the whole thing much shorter, but the scrollbar still appears. This is happening in a few (but not all) instances.

Any tips, please?

[jk-sone]

FYI, we are also running into this issue -- even after attempting to resize our content to remove any need for scrolling, the scollbars still appear in the CTA here: https://www.lexjet.com/ufabrik-silicone-profile

[JLavery]

Hi there, I can see on visiting your site that the scroll bar has disappeared from your CTA - what steps did you take to achieve this? I am having the same issue with scroll bars appearing on my CTA. Would welcome any advice if you can share any? 

Many thanks

[aaronjharms]

Hey JLavery, I haven't touched the CTA since I posted my issue, so it
must've been something Hubspot did push a fix.

[JLavery]

Interesting! Thanks for letting me know!

[aaronjharms]

@AMilchem9 I'm noticing a similar issue with an in-content CTA (using CTAs BETA). 

When I first implemented this, I wasn't having this issue, but now I do.

Scroll just past the introduction to see a live version:
https://www.rentvision.com/blog/multifamily-marketing-plan

Screenshot also shows what I'm seeing.  I'm on Chrome. 

[AMilchem9]

Hi Tom, thanks for coming back to me. If you visit this page 

https://www.oag.com/blog/volaris-records-highest-on-time-performance-july-2023

You'll see this pop-up (on exit intent) which displays the greyed out scrolbar.

[TomM2]

Ah!  This seems to be an issue with the styling on edge. 

@MiaSrebrnjak it looks like the styling on the new pop-ups doesn't have styling to hide the scrollbar on edge, this might be something to bring up with the team! 

[AMilchem9]

Ah, so it's not a "me" problem! Thanks for looking into this.

[TomM2]

Hey @AMilchem9 do you have a link to a live page you're seeing this on? Would be good to verify if this is something on your site or an issue with the new pop-ups.

[LMeert]

Hi @TomM2,

We also have the same issue (see this page : https://mi4.fr/services-hubspot).
As this is within the hubspot iframe, there's nothing we can do to prevent this from happening (except maybe hiding the scrollbar with an after element on the iframe but this is a clunky solution).

Do you have any news on how this will be handled by the HS team ?
It's a really good feature but the scrollbar makes this look pretty unprofesionnal and we're even considering droping it until it gets better.
I've also realized the scrollbar disappears after a few seconds, looks like there's something loading inside that iframe that causes the scrollbar to appear).

Many thanks,

Ludwig