Bot should display welcome message as prompt only once
Oct 2, 2018 11:19 AM
We created a welcome message for our chatbot: "Need help?".
As the screenshot attached shows, we've set up the welcome message to pop open as a prompt. This is all well and good.
The problem is that the prompt appears on every page that the user migrates to - even if the user clicked off the prompt on a previous page. That quickly becomes intrusive and annoying, and makes for a poor user experience. To be able to use the prompt, we need the bot to display the welcome message as a prompt only once.
The bot currently lacks this feature. This is a very basic setting for good user experience. I have turned off the prompt, but of course the tradeoff is a missed opportunity for engagement.