Anyone use 3rd part software to identify website visitors?

[GGillen]

HubSpot is great for telling us when a contact visits and interacts with the site.  We were approached by a vendor (ClientEye) that claims they use AI / user fingerprinting technology and contact databases to provide contact info for website visitors - i.e. people NOT in HubSpot yet.

I am a little skeptical but understand the need.  We used something like this before (LeadLander from Upland Software).  The problem with this old technology is, it is cookie and/or IP software based.

Would love to hear if anyone has been looking at or found such software like ClientEye, and if so, does it have a HubSpot integration?

[danmoyle · Accepted solution]

@GGillen it doesn't look like there's a built integration for ClientEye and HubSpot. I also don't see one for LeadLander. However, a few do pop up (like Leadinfo and Albacross) that may help with what you're looking for. I haven't personally used them, so I don't have a personal recommendation. But they do exist. Like @kvlschaefer mentioned, I'd search through the HubSpot App Marketplace. Lots of info in there like reviews, features, data transfer, and links to more documentation.

[himanshurauthan · Accepted solution]

Hello @kvlschaefer and @GGillen,

You can use the HubSpot Integration With Visitor Que that is available on the HubSpot marketplace. I haven't used this personally but I believe it will fulfill your requirement for now.

Regards,

[danmoyle · Accepted solution]

@GGillen it doesn't look like there's a built integration for ClientEye and HubSpot. I also don't see one for LeadLander. However, a few do pop up (like Leadinfo and Albacross) that may help with what you're looking for. I haven't personally used them, so I don't have a personal recommendation. But they do exist. Like @kvlschaefer mentioned, I'd search through the HubSpot App Marketplace. Lots of info in there like reviews, features, data transfer, and links to more documentation.

[kvlschaefer]

Hi @GGillen,

Thanks for reaching out to the Community!

I would recommend reaching out to software providers directly to see if they offer either a integration with HubSpot or an open source code that would allow your developer to create a custom integration. I would also encourage you to check out the App Marketplace for integrations. 

I also wanted to add a few of our subject matter experts to this conversation to see if they have any advice.

Hi @Josh, @himanshurauthan, @danmoyle  - Do you have any experience with integrations that identify website visitors? If so, is there a particular one or technology you would recommend?

Thank you!

Best,

Kristen