Nov 24, 2021 6:33 AM
Hi! I'm implementing the live chat in the website and, by default, first it opens one chat but once you start sending messages there's like a menu where you can see all chats and create new ones.
I'm looking to only allow the user to open one chat instead of multiple. So there would only be one chat view, the current chat. Is there a way to do that?
Nov 29, 2021 11:47 PM
Generally, this should not happen. firstly i recommend you to go through this article https://knowledge.hubspot.com/chatflows/create-a-live-chat and make sure everything is working correctly.
if yes, then i suggest you to take help of your in house hubspot support as they can have a closer look into the problem as they can access you account. here's a short video showing how t oreach out to your hubspt support from your portal. https://www.loom.com/share/b7e1053062d44bc9b34ba7800ba565ed
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
Nov 30, 2021 3:11 AM
Thank you for answering. What do you mean by 'generally this should not happen'? In the article you send, the first picture has the same behaviour. I've checked the article and I've followed all the steps correctly. I would think this is an option that can be turned off ('allow multiple chats at once' or something similar). The chat is working correctly - I just want it to work a little different: only allowing one conversation instead of multiple.
Nov 24, 2021 1:53 PM
Can you share a screenshot?
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Nov 25, 2021 4:47 AM - edited Nov 25, 2021 4:47 AM
Thanks for answering @Josh .
Here goes before starting the chat, there is only one conversation:
After starting the chat an arrow appears in the corner:
Which leads you to this 'conversations' pannel, which I don't want:
I want to allow only one conversation at a time.
Thank you 🙂