Additional "Collected Form Fields" no longer available under Contact Properties?

SOLVE
Highlighted
New Contributor

Hi,

 

In the latest version of the HubSpot user interface, the additional collected form fields are no longer available under the contact properties. However the basic info (name, email, phone) is still collected fine and mapped directly to the Existing "Contact information" properties.

 

Is there a reason for this or a way to enable this again?

 

In previous versions they used to be listed under Properties as Group Name "Collected Form Fields".

 

Txs

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
Highlighted
Solution
HubSpot Product Team
HubSpot Product Team

Hey @kfhsu we've updated collected forms to no longer create new contact properties for submissions. We now map to existing HubSpot properties. 

 

There's full information on these new mappings on the Knowledgebase article here:

https://knowledge.hubspot.com/getting-started-with-the-hubspot-crm-free/how-to-use-the-collected-for...

 

If you wish to have a new property map to a collected form you can simply create a new contact property and use your form input's ID as the internal value. Collected forms will simply automatically map to this when it's available then. 

View solution in original post

Reply
0 Upvotes
2 Replies 2
Highlighted
Solution
HubSpot Product Team
HubSpot Product Team

Hey @kfhsu we've updated collected forms to no longer create new contact properties for submissions. We now map to existing HubSpot properties. 

 

There's full information on these new mappings on the Knowledgebase article here:

https://knowledge.hubspot.com/getting-started-with-the-hubspot-crm-free/how-to-use-the-collected-for...

 

If you wish to have a new property map to a collected form you can simply create a new contact property and use your form input's ID as the internal value. Collected forms will simply automatically map to this when it's available then. 

View solution in original post

Reply
0 Upvotes
New Contributor

Hi @Tom

 

Many thanks for the quick response and solution.

 

I just tried and this works and is even better than it was in the previous HubSpot versions.

 

Best

K

Reply
0 Upvotes