A contact was marked as a non-marketing contact after that lead submitted a form. Why?
SOLVEHi, this contact has submitted a form and for some reason, the lead was marked as a non-marketing contact by HubSpot. Does anyone know why? Because the system first marked it as non-marketing contact, it failed to send out an automated email from a workflow.
1 Accepted solution
A contact was marked as a non-marketing contact after that lead submitted a form. Why?
SOLVEHi @SKim68,
Just to double check: In the Options tab of your form, have you enabled the setting that all contacts coming through should be marketing contacts?
If not, this seems to be a bug and I'd recommend reaching out to HubSpot support.
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
A contact was marked as a non-marketing contact after that lead submitted a form. Why?
SOLVEHi @SKim68,
Just to double check: In the Options tab of your form, have you enabled the setting that all contacts coming through should be marketing contacts?
If not, this seems to be a bug and I'd recommend reaching out to HubSpot support.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
