Knowledge Base Tool

dorecchio
Contributor | Platinum Partner
Contributor | Platinum Partner

what people are searching for in the knowledge base search field

SOLVE

Can HS's knowledge base feature capture what people are searching for in the knowledge base search field?

 

It would be helpful as a tool to direct companies to create new knowledge base articles. 

 

- Dave

1 Accepted solution
sharonlicari
Solution
Community Manager
Community Manager

what people are searching for in the knowledge base search field

SOLVE

Hey @dorecchio 

 

This is a really great question. I would like to share this article from our KB, I think is related to what are you looking for. 

 

Thank you 
Sharon


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


View solution in original post

0 Upvotes
2 Replies 2
sharonlicari
Solution
Community Manager
Community Manager

what people are searching for in the knowledge base search field

SOLVE

Hey @dorecchio 

 

This is a really great question. I would like to share this article from our KB, I think is related to what are you looking for. 

 

Thank you 
Sharon


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
dorecchio
Contributor | Platinum Partner
Contributor | Platinum Partner

what people are searching for in the knowledge base search field

SOLVE

Hi Sharon, Thank you. I really appreciate it! 

 

- Dave