Knowledge Base Tool

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JStamper on March 23, 2023
Hi. I am new to HubSpot, and I hope you can help me. We are setting up event registration with multiple types of tickets, and some will have a discount code. The issue is that the discount is taken off the entire purchase instead of the single l read more
0 upvote
1 Reply
Contributor | Diamond Partner
March 23, 2023 12:20
Hey @JStamper , Hope you are doing well. As much as I know, Hub Spot does not currently have a way to apply a discount more
tZhou6 on March 22, 2023
Hi guys,I'm new to HubSpot. It seems the knowledge base function is just for customers right? I would like to know is there a Knowledge base just for agents for better and quicker answer for the his/her customers? If yes, in which version of HubSpot read more
0 upvote
3 Replies
Community Manager
March 24, 2023 08:50
Hi @tZhou6 , Thanks for the additional details! You are correct -- playbooks would be the best tool to use in this case 🙂 You can more
NFlynn7 on March 21, 2023
If I have multiple emails associated with a contact, how can I add all of those emails to a subscription list?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 21, 2023 11:30
Hi @NFlynn7 , This is unfortunately not possible. A contact can only be emailed under their primary email address. If you want all email more
PIons on March 21, 2023
Hi, I've uploaded the video but it's cropped. When I hover over the options above it suggested you can disable full width to set specific dimensions. I can't seem to find that option. Thanks, Phoebe
0 upvote
1 Reply
Community Manager
March 22, 2023 07:50
Hi @PIons , Thank you for reaching out to the Community! When you select the embedded video in the editor, you should see these controls at more
FraserKeddie on March 20, 2023
Hi, I am looking to add a date (and possibly time) at the top of a Knowledge Base article so the user can see when it was last edited or updated. Since it appears this functionality does not exist, it may be this needs to be javascript or a job read more
March 20, 2023 07:51
Hi @Whitney Thank you for the help! The solution was to copy the code from the article you shared directly into the Knowledge Base article. I more
AKass on March 17, 2023
I've noticed over about the past week that when I enter Keywords for Search to our Knowledgebase articles, I'm seeing an abbreviated and unorganized list of my keywords with repeated prompts to Load More. There is no order to how terms are presented read more
0 upvote
1 Reply
Community Manager
March 20, 2023 01:29
Hi @AKass , Thanks for reaching out to the Community! Thank you for reporting this behavior. I would recommend connecting with more
PIons on March 14, 2023
Hi, I'm just wondering if there's a way I can add a feature so if the reader clicks on the image it gives you the option to maximise the image. Thanks, Phoebe
0 upvote
1 Reply
Community Manager
March 14, 2023 08:01
Hello, @PIons thank you for posting in our Community! I understand you are looking for a way to zoom in on an image within your knowledge more
PIons on March 13, 2023
Hi, I'm just wondering if there's a tool which will allow me to hide content then when clicking on the subject it will drop down the content? The article I'm writing is very lengthy so I'm just trying to shorten it a little.
3 Replies
Accepted Solution
Thought Leader | Partner
March 13, 2023 19:29
Thanks @jolle , happy to help @PIons ! There are a few options like accordions or table of contents that can help with long-form content more
EMendez2 on March 04, 2023
Hello, I have two doubts...; How can I make it so that every time someone registers for my event, they go directly to a specific list and not just to all my contacts? In the same way, how can I do so that each person who registers, gets on read more
0 upvote
1 Reply
Hall of Famer | Partner
March 04, 2023 22:28
Hi @EMendez2 , This can be achieved with active contact lists: If more
umstotdl on March 01, 2023
When trying to add tags to the Knowledge Base, I'm getting this error: Refreshing the page does nothing. Is this a bug? Has anyone else had this issue?
0 upvote
3 Replies
Community Manager
March 01, 2023 10:28
Hi @umstotdl , Thanks for reporting back! This does sound like unexpected behavior. I would encourage you to continue working with more
AStewartITI on February 24, 2023
I'm a HubSpot newbie building a stand alone knowledge base (no website content). It is populated with fairly complex information for businesses trading with Europe. I want my users to be able to ask specific questions in the KB search and get a shor read more
Accepted Solution
Thought Leader | Elite Partner
February 27, 2023 09:43
@AStewartITI the myth of duplicate content is one that persists today, but has been debunked. I wouldn't worry about that for SEO, honestly. more
SJordan7 on February 22, 2023
Hi there, Can anyone offer any guideance on whether/ how to add image carousels to a Knowledge Base article? I'm unable to see a way to do this. This would be a sort of image slideshow to show different ways to fiold a product. I have the Servic read more
0 upvote
4 Replies
Community Manager
February 24, 2023 06:06
Hi @SJordan7 , You're welcome! 🙂 Are you able to click the reply button on the idea? Would you be able to share a screenshot of what you' more
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