Knowledge Base Tool

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Bayanitani89 on Dezember 03, 2024
Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app Beitrag ansehen
0 Likes
4 Antworten
Mitglied
Dezember 03, 2024 05:01
Hello again, We are currently on a pro subscription. I just emailed the support and I hope it can be sorted from their end. Thank you for taking t...Beitrag ansehen
Gelöst
Nisse_ on Dezember 02, 2024
Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do Beitrag ansehen
0 Likes
2 Antworten
Akzeptierte Lösung
Vordenker/-in | Platinum Partner
Dezember 03, 2024 07:17
Hey @Nisse_ I don't believe the KB supports css customisations right now, so attaching the stylesheet to the domain likely won't load your styleshe...Beitrag ansehen
Gelöst
JRivette on November 28, 2024
We have connected the Knowledge Base to our customer portal. In doing so the tracking code we needed to embed on our website now feeds information to HubSpot via a range of non HubSpot based forms. In doing so it is appending any email address and o Beitrag ansehen
0 Likes
4 Antworten
Akzeptierte Lösung
Berühmtheit | Partner
November 28, 2024 05:33
@JRivette as far as I know, this is currently not possible via import, see also this previous reply by a community manager: https://community.hubs...Beitrag ansehen
Gelöst
BSchwartz1 on November 24, 2024
I want my knowledge base to have the same domain as my website, but I'm not given that option. Is there any way to set a knowledge base domain to the same domain as your website? If not, is there any way to set a knowledge base domain to a subd Beitrag ansehen
0 Likes
1 Antwort
Akzeptierte Lösung
Autorität
November 24, 2024 07:45
Hi @BSchwartz1 Unless you are using HubSpot to host your website, you can not host the HubSpot knowledge base on the same domain, it's simpl...Beitrag ansehen
Kerenj on November 11, 2024
Hello, I got previous answers from this community on turning off the options under language setting to prevent preffix from being used in slug. I have put them off, but en-us still appears in my web address. How can this be rectified please? p. Beitrag ansehen
0 Likes
1 Antwort
Community-Manager/-in
November 11, 2024 11:58
Hi @Kerenj and welcome to the Community! We are so glad to have you here! Thanks for asking the Community! I have found similar thread that ...Beitrag ansehen
TanjaLandsberg on November 06, 2024
I have the problem that the english version of that article don`t appear in the correct categorie which it should be belonging the German version (primary version). In German it should be "Mein Konto" and in the english version in "My accoun Beitrag ansehen
0 Likes
2 Antworten
Mitglied
November 07, 2024 04:03
HI Pam, Thanks for your answer. I already tried it out, but in the english version is written down that I have to translate the category but I have a...Beitrag ansehen
Gelöst
ItsBrett on November 05, 2024
Trying to map through Geomapper, however some of my clients are showing up in the US or other States of Australia. The address is correct in the fields that I populate, so I'm just wondering, from what properties in HS does Geomapper plot from?
0 Likes
2 Antworten
Akzeptierte Lösung
Ratgeber/-in
November 06, 2024 05:21
Hi @ItsBrett , GeoMapper pulls from HubSpots default address properties. We can set it up so that it pulls from custom address properties if thats ...Beitrag ansehen
Gelöst
ESlater on Oktober 28, 2024
Hello, we are currently trying to create a 2nd version of our knowledge base for a specific large client. They will be part of a 2nd access group and I understand how to tailor content by access group, but what we really want is to create a client b Beitrag ansehen
0 Likes
3 Antworten
Akzeptierte Lösung
Vordenker/-in | Platinum Partner
Oktober 29, 2024 06:20
Hey @ESlater when you create the 2nd knowledgebase, could you just upload the logo of your client instead of your own? What specifically are you ha...Beitrag ansehen
DPromise on Oktober 27, 2024
Hi, I'm experiencing an issue with the global content of landing page on hubspot. I added a button which I linked to stripe on the new modules to the global group and I did save the page and update the page. But this is still not reflecting on the Beitrag ansehen
0 Likes
4 Antworten
Mitglied
November 05, 2024 09:49
If you're experiencing issues with global content updates not reflecting on HubSpot landing pages, it may be due to caching or publishing errors. To ...Beitrag ansehen
Gelöst
JTolley on Oktober 24, 2024
Hey Guys, Independent dev here - I wanted to share this tool I've been working on recently. It's called Instant Knowledge Base - it turns your helpdesk tickets into a nice, high information knowledge base. I got the idea when I was wor Beitrag ansehen
0 Likes
4 Antworten
Akzeptierte Lösung
Autorität | Partner
Oktober 24, 2024 06:38
Hey @JTolley That sounds like a fantastic tool! Instant Knowledge Base could really assist small companies in streamlining their customer s...Beitrag ansehen
Gelöst
BBory1 on Oktober 22, 2024
Is anyone else having issues with Blurry Images in the new Knowledge Base?
1 Likes
3 Antworten
Akzeptierte Lösung
Autorität | Partner
Oktober 23, 2024 07:14
Hey @BBory1 If you are experiencing issues with blurry images in the new Knowledge Base, follow these steps mentioned in this video to resolve...Beitrag ansehen
Gelöst
KKennedy8 on Oktober 22, 2024
We have built our knowledgebase and added selected the option to block the page from seach engines and added <meta name="robots" content="noindex"> to reach individual article page header. This works with Google and Safari but not with Bing. Beitrag ansehen
0 Likes
2 Antworten
Akzeptierte Lösung
Teilnehmer/-in | Platinum Partner
Oktober 22, 2024 10:52
No idex should work: https://www.bing.com/webmasters/help/block-urls-from-bing-264e560a#:~:text=The%20best%20way%20to%20block,not%20appear%20in%20se...Beitrag ansehen
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