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Knowledge Base Tool

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Lanchan on Setembro 25, 2023

Unable to setup Knowledge Base

Hi Team, I am trying to set up my Knowledge base in Hubspot bottom right below unable to click on the next step. I'm also part of Service Hub Pro customers plan. Please assisist

Responder Professional

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1 Respostas

franksteiner79

Conselheiro(a) de destaque

Setembro 25, 2023 05:01

Hi @Lanchan Is there a message when you hover over the next button? If you have a Pro subscription, I would recommend reaching out to ...Leia mais

ULeonardo on Setembro 22, 2023

Our HubSpot Account disappear

One of our company's employees, (a HubSpot account administrator), had a personal meltdown, and it appears that he erased our HubSpot account or he erased all the team from it– a big mess! Can I send the case to an email address for further review? Leia mais

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3 Respostas

Jnix284

Autoridade no assunto | Parceiro Diamante

Setembro 25, 2023 15:01

You're welcome @ULeonardo , I'm sorry there isn't more I can do to help. Hopefully someone on the community team will be able to provide further in...Leia mais

ACandian on Setembro 15, 2023

reimporting exported articles from Hubspot

Hi everyone, how come that when I'm trying to import in the Knowledge base some articles that were been exported from the very same hubspot KB, the HTML of the body get all messed up? I have a serious amount of articles in multilanguage and Leia mais

Responder Enterprise Knowledge Base

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7 Respostas

Jnix284

Autoridade no assunto | Parceiro Diamante

Setembro 20, 2023 10:44

@ACandian ah, I see - so you're exporting in one language and then re-importing in a second language. Have you tried any of the other formats...Leia mais

Solucionado

BKostielney on Setembro 05, 2023

Embed Hubspot Knowledge Base into 3rd party website

Hi, we're looking to embed our Hubspot Knowledge Base into our company website and are looking for some guidance on how to do that. We're hoping to replace our current FAQ page with our Hubspot Knowledge Base in some fashion. https://versomini Leia mais

Responder Professional wordpress

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2 Respostas

Accepted Solution

cdorsey

Colaborador(a)

Setembro 14, 2023 10:50

@BKostielney This isn't something that we've found to be possible with HubSpot's current Knowledge Base toolkit. I've spoken with HubSpot on multip...Leia mais

Solucionado

dylanrivas on Agosto 31, 2023

Images Missing in Edit, Show in Published

I copied most of our knowledge base articles from google docs to the Hubspot directly without issue, including all images. For a few documents I had to copy to MS Word, then to Hubspot. I don't know why, but this solved my problem for 1-2 documents. Leia mais

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kvlschaefer

Gerente da Comunidade

Setembro 01, 2023 04:21

Hi @dylanrivas , Thanks for reaching out to the Community! This is strange indeed! If you haven't done so yet, I would recommend upload...Leia mais

Solucionado

LFelipe on Agosto 26, 2023

Knowledge Base tool after trial ends.

Hi, greetings! I'm currently working on a FAQ ChatBot for a ibm.skillsbuild project. I'm using the knowledge base tool for this and currently using the free trial and possibly some features from it in the ChatBot too. And, i wish to know what will h Leia mais

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Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Agosto 26, 2023 01:28

Hi @LFelipe , The chatbot is a free feature and you'll be able to continue using it after your trial: https://knowledge.hubspot.com/chatflows...Leia mais

Solucionado

KCamacho4 on Agosto 23, 2023

Adding a like button to a newsletter

I am currently creating a newsletter in HubSpot using a template. I would love to have a feature intergrated that either allows viewers of it to 'like' and/or 'comment' on certain sections of the newsletter that they like or a feature that show Leia mais

Responder Professional Starter

1 avaliações positivas

2 Respostas

Accepted Solution

Josh

Especialista reconhecido(a) | Parceiro Platinum

Agosto 23, 2023 08:23

Hi @KCamacho4 , Theoretically, you could do this with CTAs or even links. It's not exactly the same as liking something on social media for i...Leia mais

Solucionado

JPaananen on Julho 30, 2023

Hi, is there way to close chatbot as default after user clicks hyperlink

Hello, I have tried to find a way how to close my chatbot as default after user clicks hyperlinks. So the idea is that when our bot opens and it offers couple options as hyperlinks, if user goes to our contact us -page, i would like to set chat Leia mais

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2 Respostas

Accepted Solution

danmoyle

Autoridade no assunto | Parceiro Elite

Julho 31, 2023 12:30

Thanks for the tag @BérangèreL . @JPaananen I don't know of a way to close the bot once something within it gets clicked, unfortunately. I ...Leia mais

SCruz11 on Julho 28, 2023

View when article was first published

I'm wondering if there's a simpler method to check the original publication date of an article. Currently, the only information I have access to in HubSpot is the modified date for recently created articles. To keep track of the "created on" dates, Leia mais

Responder Enterprise Professional

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9 Respostas

danmoyle

Autoridade no assunto | Parceiro Elite

Agosto 02, 2023 08:16

Including those details in the articles is a great callout @JenBergren - love that!

Solucionado

egami on Julho 27, 2023

Cache management in knowledge base articles

I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t Leia mais

Responder best practices Knowledge Base Professional Service

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3 Respostas

Accepted Solution

TomM2

Conselheiro(a) de destaque | Parceiro

Julho 27, 2023 10:59

Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...Leia mais

Solucionado

egami on Julho 26, 2023

Article version management for each version of a product

I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking Leia mais

Responder best practices Enterprise Knowledge Base Professional Service

1 avaliações positivas

2 Respostas

Accepted Solution

tverdokhlib1

Top colaborador(a) | Parceiro

Julho 27, 2023 12:53

Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...Leia mais

JHuisman8 on Julho 15, 2023

Can you add a KB article to a ticket from within the ticket?

Is there an easy way for a support agent to add a KB article to a support ticket or do they have to browse the articles and then copy and paste the link? It would be nice if there was a 'search and insert' functionality from within the ticket but I Leia mais

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1 Respostas

BérangèreL

Gerente da Comunidade

Julho 17, 2023 06:27

Hi @JHuisman8 , Thank you for reaching out to the Community! I understand that you would like to be able to easily search and insert links to your...Leia mais

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