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Knowledge Base Tool

Rechercher Knowledge Base Tool pour des solutions ou poser une question

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user_nate le Mars 01, 2025

Tracking Code Error for Web chat

For context, I am currently evaluating Hubspot for my business. I have a Squarespace (7.1) website and I have included the tracking code in the <head> of my website, following the advice here. I have verified the code has accurately Lire la suite

Répondre Chat

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Solution Acceptée

user_nate

Membre

Mars 05, 2025 01:22

Thanks for trying to round up the a-team! I logged into the website today and the chat is working. Not sure if this is a behind the scene fix or...Lire la suite

RMckinlay3 le Février 25, 2025

Send emails to internal users within my company

How Send emails to internal users within my company current not allowing

Répondre Connected Email

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Février 26, 2025 00:22

@RMckinlay3 this is a user to user community - can you please explain in more detail what is not working and share screenshots? If an email was sen...Lire la suite

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LKramer3 le Février 07, 2025

Can filter settings in the knowledge base be saved?

We have about 500 articles in the knowledge base. So, if for example, we want to proofread / update articles on a certain topic, or from a certain author, we use the search function and the filters that are available in the knowledge base. Unfortu Lire la suite

Répondre Knowledge Base

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danmoyle

Membre irremplaçable | Partenaire solutions Elite

Février 10, 2025 08:25

Hey there @LKramer3 - +1 for adding this to ideas. And let folks know you have (drop a comment here that you did) so we can upvote it. In th...Lire la suite

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emmanuelkatto24 le Janvier 17, 2025

Creating a Deal Conversion Report with Multiple Initial Stages in Pipeline

Hi Everyone, I am looking to create a deal conversion report in HubSpot, but I have run into a challenge. A few months ago, I added an additional initial stage to my pipeline, so now there are two "first" stages. When I try to generate the report Lire la suite

Répondre Free

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Janvier 17, 2025 06:56

Hi @emmanuelkatto24 , In the funnel report builder, you can select multiple pipelines per stage: That would be the simplest wa...Lire la suite

DSmith507 le Janvier 14, 2025

Creating multiple tickets from 1 deal, based on companies associated on the deal

Good afternoon, We have a reoccuring issue with our current processes, when multiple companies are included on 1 deal. To solve this issue, we currently create "baby" deals on each of the companies associated in the original deal (which creates Lire la suite

Répondre Tickets

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DSmith507

Membre

Janvier 15, 2025 09:20

Thank you for digging into this for us. Our current workflow creates a ticket for the integration team when a deal is closed won. Within our deal, we...Lire la suite

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AimeeV-UL le Janvier 10, 2025

Is an upgraded plan required to edit the KB footer?

We are trying to edit global content in the footer of the Knowledge Base articles. I'm not an admin but I'm working closely with a super admin. I have design permissions and a Service Professional seat. Neither of us has the correct permissions to e Lire la suite

Répondre Knowledge Base

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kennedyp

Gestionnaire de communauté

Janvier 15, 2025 14:13

Thank you so much for that thorough walkthrough, @AimeeV-UL ! That makes sense. So the module you are trying to edit in the footer is a menu modul...Lire la suite

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nigeld27 le Janvier 08, 2025

Navigate between Knowledge Bases

Hello, We are new to Knowledge Bases. We have some customers who have access to 2-3 different Knowledge bases. Is there a recommended way for how the customer would navigate between them? I can't see to create a custom navigation menu to lin Lire la suite

Répondre Professional

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danmoyle

Membre irremplaçable | Partenaire solutions Elite

Janvier 10, 2025 14:26

Hey there @nigeld27 . @BérangèreL shared some great resources to help. I have a question - can you share more about customers who have access to d...Lire la suite

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karinagiron le Janvier 06, 2025

Deal conversion report with deal stages changes

Hello! i want to do a deal conversion report but the issue is that 3 months ago i added an initial stage to my pipeline, how can i make a report of all my data? because when i try to use the deal conversion hubspot report, it asks me to mark my "fir Lire la suite

Répondre Deals Reports

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Janvier 07, 2025 00:07

Hi @karinagiron , This is a limitation in HubSpot and I'm not aware of any solution within one report, at least if the two initial stages also...Lire la suite

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MMcLane le Décembre 11, 2024

Search multiple KB's at the same time

Is it possible to search multiple kbs at the same time and then to filter the results based on kbs? It seems that something like this is happening on the Hubspot Help Center.

Répondre Knowledge Base

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Solution Acceptée

Jigar_Thakker

Conseiller clé | Partenaire solutions Diamond

Décembre 11, 2024 12:21

Hi @MMcLane , At the moment, it isn't possible to filter Knowledge Base (KB) search results by specific sources after conducting a search. Ho...Lire la suite

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Bayanitani89 le Décembre 03, 2024

Adding company logo to the browser top

Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app Lire la suite

Répondre Knowledge Base

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Décembre 03, 2024 04:39

Hi @Bayanitani89 , This would be the favicon, you can find instructions here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-a...Lire la suite

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Nisse_ le Décembre 02, 2024

Overwrite knowledge base modules (like search box)

Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do Lire la suite

Répondre Knowledge Base

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TomM2

Leader d'opinion | Partenaire solutions Platinum

Décembre 03, 2024 07:17

Hey @Nisse_ I don't believe the KB supports css customisations right now, so attaching the stylesheet to the domain likely won't load your styleshe...Lire la suite

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JRivette le Novembre 28, 2024

How can I locate secondary email addresses in a report

We have connected the Knowledge Base to our customer portal. In doing so the tracking code we needed to embed on our website now feeds information to HubSpot via a range of non HubSpot based forms. In doing so it is appending any email address and o Lire la suite

Répondre Contacts

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Solution Acceptée

karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Novembre 28, 2024 05:33

@JRivette as far as I know, this is currently not possible via import, see also this previous reply by a community manager: https://community.hubs...Lire la suite

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