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imanmoaz on July 11, 2024
Hello HubSpot Community! My team and I have developed a tool that transforms any process into step-by-step instructions and product videos, which can then be exported directly to HubSpot's Knowledge Base. Check out this quick demo of our product read more
0 upvote
2 Replies
Member
July 12, 2024 11:51
Hey @PamCotton thank you for your feedback and it's great to be in this community. We believe this will bring immense value to those who host ...read more
Solved
Kalsi on July 04, 2024
I have a workflow that sends a text message in slack whenever somebody fills a contact us form, in that multiple data properties are being displayed in the slack message like - Name, Job Title, etc howvever, the company name is not getting displayed read more
1 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
July 05, 2024 00:13
Hi @Kalsi , The most common issue with company names is that there is both a contact property and a company property for it: C...read more
Craftboxx on July 04, 2024
Hello Community, I hope you can help me with an adjustment in our Knowledge Base. I want to increase the general font size to improve readability for our users. I've tried making these changes through the settings and by modifying the CSS, but read more
0 upvote
1 Reply
Top Contributor | Partner
July 04, 2024 08:54
Hey @Craftboxx To adjust the general font size in your knowledge base: Navigate to Content > Knowledge Base. Click the Configure dr...read more
Solved
hillarylester on June 25, 2024
Hello! We are in the process of setting up our Hubspot KB and would love to use the article feedback feature to collect article feedback. However, because it requires users to submit their email address when submitting feedback, we have hid the read more
1 upvote
1 Reply
Accepted solution
Hall of Famer | Elite Partner
June 25, 2024 21:24
Hi @hillarylester I can confirm that the user can click whether it was helpful or not and that feedback will still be captured even if they don't l...read more
Solved
JennaLace on June 25, 2024
Hi there, 1) Is it possible to remove an image that's in the header of my website just for the homepage? You can find the page in question here: https://non-intersectionalveganism.co.uk/en-gb/ As you can see, I'd like a bigger logo to be feat read more
0 upvote
26 Replies
Accepted solution
Hall of Famer | Elite Partner
June 30, 2024 15:36
@JennaLace if you cloned the home page to create the others, it's like the page title wasn't updated. You can go to Edit > Settings for each pag...read more
nicole-oe on June 25, 2024
Hey everyone! I am working on getting all of our knowledge base articles moved over to the new knowledge base, but I'm having an issue when you try to access the page for the primary/main category of articles that has every single article listed read more
0 upvote
1 Reply
Hall of Famer | Elite Partner
June 25, 2024 20:22
Hi @nicole-oe are the existing knowledge base category pages unpublished? And is the new KB fully published? Can you share a link that I can test? ...read more
DBettermann8 on June 20, 2024
My website's navigation has disappeared and was replaced by the SprocketRocket logo. How can I return it to how it was? It is gone in any previous version, too.
0 upvote
1 Reply
Hall of Famer | Elite Partner
June 20, 2024 09:39
@DBettermann8 there are a few possibilities for why the header navigation reset to the default. Either a user has reverted the header on one ...read more
RONeill7 on June 14, 2024
I am trying to raise a ticket with you about our hubspot system that we have. It is not syncing with my outlook even though it is supposed to be. I have gone through troubleshooting but still have not resolved the problem.
0 upvote
4 Replies
Member
June 14, 2024 05:52
Yup have followed those steps. I am using Microsoft Outlook and sending my test email from there
r_d_z on June 03, 2024
1. People without access can search for an article and access it even though they have no access. 2. People with access can not see the KB categories sometimes. This was verified with a representative including in Incognito and various device read more
Top Contributor
June 05, 2024 03:45
Hi @r_d_z and thanks for the tag @BérangèreL As @BérangèreL mentioned, to help out it would be great to get some screenshots and to know wha...read more
Solved
Reido277 on May 30, 2024
Hello, i'm new to HubSpot and am in the process of building a customer knowledge base. I was hoping to build a module with a list of product enhancement ideas, which users will be able to vote on. How can I build this?
0 upvote
2 Replies
Accepted solution
Most Valuable Member | Elite Partner
June 03, 2024 11:25
Hi @Reido277 and welcome to the Community! In it's standard build, voting on your product offerings isn't something you can do with HubSpot ...read more
Solved
B-Mart on May 27, 2024
how i can add live chat to my website? am i need short code for it? its laravel/php technologie, i created a live chat robot in hubspot but i dont know how can i add it to my main page website
1 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
May 27, 2024 08:15
Hi @B-Mart , After installing the HubSpot tracking code https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code , you can spe...read more
auto-mate on May 27, 2024
...calculation properties with time between do not function correctly for custom fields. If you have a custom field only the date - not the time (!) - is available for calculation properties. So, even though you can see the exact time (e.g. in t read more
0 upvote
1 Reply
Community Manager
May 27, 2024 10:59
Hi @auto-mate , Thank you for reaching out to the Community! I'm sorry to hear about your experience regarding this. I would like to apologize ...read more
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