Knowledge Base Tool

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Solved
SSundarram on February 07, 2024
Hi, I am not technical, hence this question to the community: Does anyone know if Hubspot's API's provide a mechanism for our webapp that collects new user registration or allows an already registered user to pass this information to Hubspot and a read more
0 upvote
3 Replies
Accepted Solution
Community Manager
February 08, 2024 08:54
Hey @SSundarram , thank you for posting in our Community! HubSpot's API does provide mechanisms that could help achieve the functionality yo...read more
samara1 on February 07, 2024
One limitation I found in the knowledge base is the fact that we only have two category levels, it would be great to have at least three levels.
2 upvotes
1 Reply
Hall of Famer | Partner
February 07, 2024 13:01
Hi @samara1 , This is unfortunately not possible at this stage; I agree that this would be useful. Other users have requested this before: ht...read more
samara1 on February 07, 2024
I just discovered that there is a limit of 2000 articles per knowledge base, even on a portal with the enterprise module. It would be great to be able to increase this amount for each of the knowledge base that can be created. Here is the art read more
2 upvotes
1 Reply
Hall of Famer | Partner
February 07, 2024 13:02
Hi @samara1 , There are two ways you could try and escale this: If you're an Enterprise customer, you have a customer success manager and I th...read more
ZoBrown on February 01, 2024
Hello Everybody, I was looking for some recomendations. My company just switched over from Salesforce to Hubspot. I'm a certifced Salesforce Admin but trying to learn the Hubspot ecosystem. What certifications do you recomend me to get to be a Hubs read more
Hall of Famer | Partner
February 02, 2024 00:16
Hi @ZoBrown , Welcome to the HubSpot community! I'd recommend starting with the software certifications: https://academy.hubspot.com/course...read more
Solved
AStewartITI on January 29, 2024
We launched our knowledge base in June and submitted a site map to Google. Months later search console was still showing that no pages were indexed. So we spoke to support and talked it through. They suggested we remove the No Index tags from all th read more
1 upvote
7 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
January 30, 2024 07:37
You're welcome @AStewartITI , thanks for sharing the articles. They look to be very detailed and specific, which is exactly what the knowledge...read more
Solved
RRostron on January 15, 2024
I have been using HS for years and had the file extension for outlook loaded perfectly for years. I have a new laptop and have installed the outlook and emails to me new Laptop but the HS extension doesnt seem to have come with it and it does no read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 15, 2024 08:58
Hi @RRostron , As far as I know, that's expected behavior. The extensions don't auto-install on new devices. You need to install the ext...read more
Solved
JEggert1 on January 10, 2024
We are moving to HubSpot. Is it possible to allow each customer (and us) to have access to specific articles in the KB that only apply to them? The reason is that we sometimes have to create/support very client-specific processes for certain clien read more
0 upvote
1 Reply
Accepted Solution
Participant
January 11, 2024 01:08
Hi @JEggert1 , Though, you can set-up member-registration to access private content but to provide specific access of specific content to some ...read more
Chen1 on January 09, 2024
Hi, Regarding the Knowledge Base function, does the offical Hubspot APP(IOS/Android) support this?
0 upvote
3 Replies
Hall of Famer | Partner
January 09, 2024 07:07
Hi @Chen1 , If my previous reply answered your initial question, please mark it as an accepted solution! Regarding playbooks, they aren'...read more
Solved
SusanEmelia on December 29, 2023
I'm currently facing a challenge with exporting articles in HubSpot Service Hub, and I'm seeking some advice or recommendations. Has anyone else encountered a similar situation?
0 upvote
2 Replies
Accepted Solution
Community Manager
December 29, 2023 11:56
Hi @SusanEmelia , Thanks for reaching out to the Community! I understand that you're facing challenges with exporting articles in HubS...read more
Solved
KajalVerma on December 09, 2023
Hey, I'm looking for a tool that can help me hide content and reveal it when I click on a specific subject. I'm currently working on an article that covers a lot of topics, including cancer-related issues, and SEO. Since the article is quite long, I read more
0 upvote
1 Reply
Accepted Solution
Most Valuable Member | Diamond Partner
December 09, 2023 17:47
Hi @KajalVerma this isn't currently possible in the Knowledge Base tool, one idea would be to break your content into smaller questions and link to...read more
Solved
RAlmagro on December 07, 2023
Hello there! Please any help with this issue?: I don´t have the "Personalize" option in my Landing Page Builder (Marketing Hub Free Version) I am the only user (super admin) in my account, but Hubspot support told me It could be related to perm read more
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
December 07, 2023 06:06
Hi @RAlmagro , I just checked my own free test portal and it doesn't show the option either. It seems to be a limitation of the free tools, un...read more
Solved
AStewartITI on November 17, 2023
In Knowledge Base - Global Footer - Social Network, can anyone tell me how to update the Twitter symbol from the bird to the X? It can be easily done in a landing page but doesn't seem to be a KB option.
1 upvote
10 Replies
Accepted Solution
Community Manager
November 17, 2023 13:54
Hi @AStewartITI , thank you for flagging! I'll send this to our product team and report back! Thanks for the ping @TomM2 ! 🙂 Cheers M...read more
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