Knowledge Base Tool

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ACandian on September 15, 2023
Hi everyone, how come that when I'm trying to import in the Knowledge base some articles that were been exported from the very same hubspot KB, the HTML of the body get all messed up? I have a serious amount of articles in multilanguage and read more
0 upvote
7 Replies
Thought Leader | Diamond Partner
September 20, 2023 10:44
@ACandian ah, I see - so you're exporting in one language and then re-importing in a second language. Have you tried any of the other more
BKostielney on September 05, 2023
Hi, we're looking to embed our Hubspot Knowledge Base into our company website and are looking for some guidance on how to do that. We're hoping to replace our current FAQ page with our Hubspot Knowledge Base in some fashion. https://versomini read more
0 upvote
2 Replies
September 14, 2023 10:50
@BKostielney This isn't something that we've found to be possible with HubSpot's current Knowledge Base toolkit. I've spoken with HubSpot on more
dylanrivas on August 31, 2023
I copied most of our knowledge base articles from google docs to the Hubspot directly without issue, including all images. For a few documents I had to copy to MS Word, then to Hubspot. I don't know why, but this solved my problem for 1-2 documents. read more
0 upvote
1 Reply
Accepted Solution
Community Manager
September 01, 2023 04:21
Hi @dylanrivas , Thanks for reaching out to the Community! This is strange indeed! If you haven't done so yet, I would recommend more
LFelipe on August 26, 2023
Hi, greetings! I'm currently working on a FAQ ChatBot for a ibm.skillsbuild project. I'm using the knowledge base tool for this and currently using the free trial and possibly some features from it in the ChatBot too. And, i wish to know what will h read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 26, 2023 01:28
Hi @LFelipe , The chatbot is a free feature and you'll be able to continue using it after your trial: more
KCamacho4 on August 23, 2023
I am currently creating a newsletter in HubSpot using a template. I would love to have a feature intergrated that either allows viewers of it to 'like' and/or 'comment' on certain sections of the newsletter that they like or a feature that show read more
1 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
August 23, 2023 08:23
Hi @KCamacho4 , Theoretically, you could do this with CTAs or even links. It's not exactly the same as liking something on social media for more
JPaananen on July 30, 2023
Hello, I have tried to find a way how to close my chatbot as default after user clicks hyperlinks. So the idea is that when our bot opens and it offers couple options as hyperlinks, if user goes to our contact us -page, i would like to set chat read more
1 upvote
2 Replies
Accepted Solution
Thought Leader | Elite Partner
July 31, 2023 12:30
Thanks for the tag @BérangèreL . @JPaananen I don't know of a way to close the bot once something within it gets clicked, unfortunately. I more
SCruz11 on July 28, 2023
I'm wondering if there's a simpler method to check the original publication date of an article. Currently, the only information I have access to in HubSpot is the modified date for recently created articles. To keep track of the "created on" dates, read more
0 upvote
9 Replies
Thought Leader | Elite Partner
August 02, 2023 08:16
Including those details in the articles is a great callout @JenBergren - love that!
egami on July 27, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more
Accepted Solution
Key Advisor | Partner
July 27, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does more
egami on July 26, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more
Accepted Solution
Top Contributor | Partner
July 27, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look more
JHuisman8 on July 15, 2023
Is there an easy way for a support agent to add a KB article to a support ticket or do they have to browse the articles and then copy and paste the link? It would be nice if there was a 'search and insert' functionality from within the ticket but I read more
0 upvote
1 Reply
Community Manager
July 17, 2023 06:27
Hi @JHuisman8 , Thank you for reaching out to the Community! I understand that you would like to be able to easily search and insert links to more
AStewartITI on July 07, 2023
I want to set up four different Knowledge Bases, each with different specialist content. Can I set it up so that Person A can edit and publish content in the Finance FAQs KB, but not in Sales or Research or any other knowledge base? As far as I read more
0 upvote
2 Replies
July 07, 2023 07:14
Thanks @karstenkoehler . I thought that was the case. We're only a small organisation and this access issue is important to us, so it's got to more
JAvitable on June 20, 2023
Hi all. We create tickets automatically from a particular conversation inbox. The process works well. We have a workflow that confirms receipt to the sender, and does some internal notifications and sets some ticket properties. All good. However, I read more
0 upvote
1 Reply
Accepted Solution
Key Advisor | Partner
June 20, 2023 11:34
Hey @JAvitable this isn't currently possible, object attachments can't be done through logged emails right now. I can definitely see how it more
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