In Knowledge Base - Global Footer - Social Network, can anyone tell me how to update the Twitter symbol from the bird to the X? It can be easily done in a landing page but doesn't seem to be a KB option.

Hi there, Does anyone know if there is capability in hubspot to create a fully searchable FAQ section where you can add keywords, links, images etc. I've seen part of the wiki page that hubspot offers but the FAQ we would like to create will i read more

I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa read more

Can anyone tell me why when importing a KB article using a CSV file I always get an import error for a <table>..</table> ? The HTML works perfectly in a browser so I have no idea why it wouldn't be valid. Does it need to be within i read more

I have a property that calculates the time between two dates but it is sometimes calculating correctly and sometimes not.... Any ideas what the root cause may be?

Hey, Try to cennect a domain to hubspot. Everything is fine until i get to the activation of SSL. It says that the activation is ongoing and might take 4 hours. The problem is that it has taken 24 hours and still not activated. Followed the trou read more

Hello all, I'm looking to help my clients access the customer portal and have come across an issue. Specifically, I was having problems with giving access to the Customer Portal via the static list so I instead moved my "Control Audience Ac read more

When we upload or paste a large image to the KB editing screen, we encounter height and width problems, we need more space for our images because when the article is live on our page, these large images do not look good or readable for our customer read more

Is there any way to have a user land on a section in our Help Center and see all articles in the given section? Our support team is afraid some customers won’t notice that 'See more' is a clickable word and that there are more articles folded away. read more

I am having difficulties in adding subcategories in other languages to existing Knowledge base topics, categories, etc. Can anyone help? When I enter the information where I think I am supposed to, I am not given the option to update/save.

Hi, We have 10,017 unique companies in our HS database. Out of the 10k, the industry field is blank on 3,817. The other 6k, the data is vague. I'm looking for an integration that can scrape and clean up this gap in our data to allow our read more

We have had this issue for months. Neither our website developers nor Hubspot can help apparently but its massively affecting us every day. We previously had our website enquitry forms coming straight into our main email no problem. Straight int read more