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Solucionado
LKramer3 on Fevereiro 07, 2025
We have about 500 articles in the knowledge base. So, if for example, we want to proofread / update articles on a certain topic, or from a certain author, we use the search function and the filters that are available in the knowledge base. Unfortu Leia mais
1 avaliações positivas
3 Respostas
Solução Aceita
Participante de valor | Parceiro Elite
Fevereiro 10, 2025 08:25
Hey there @LKramer3 - +1 for adding this to ideas. And let folks know you have (drop a comment here that you did) so we can upvote it. In th...Leia mais
Solucionado
emmanuelkatto24 on Janeiro 17, 2025
Hi Everyone, I am looking to create a deal conversion report in HubSpot, but I have run into a challenge. A few months ago, I added an additional initial stage to my pipeline, so now there are two "first" stages. When I try to generate the report Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Janeiro 17, 2025 06:56
Hi @emmanuelkatto24 , In the funnel report builder, you can select multiple pipelines per stage: That would be the simplest wa...Leia mais
DSmith507 on Janeiro 14, 2025
Good afternoon, We have a reoccuring issue with our current processes, when multiple companies are included on 1 deal. To solve this issue, we currently create "baby" deals on each of the companies associated in the original deal (which creates Leia mais
0 avaliações positivas
2 Respostas
Membro
Janeiro 15, 2025 09:20
Thank you for digging into this for us. Our current workflow creates a ticket for the integration team when a deal is closed won. Within our deal, we...Leia mais
Solucionado
AimeeV-UL on Janeiro 10, 2025
We are trying to edit global content in the footer of the Knowledge Base articles. I'm not an admin but I'm working closely with a super admin. I have design permissions and a Service Professional seat. Neither of us has the correct permissions to e Leia mais
0 avaliações positivas
3 Respostas
Solução Aceita
Gerente da Comunidade
Janeiro 15, 2025 14:13
Thank you so much for that thorough walkthrough, @AimeeV-UL ! That makes sense. So the module you are trying to edit in the footer is a menu modul...Leia mais
nigeld27 on Janeiro 08, 2025
Hello, We are new to Knowledge Bases. We have some customers who have access to 2-3 different Knowledge bases. Is there a recommended way for how the customer would navigate between them? I can't see to create a custom navigation menu to lin Leia mais
1 avaliações positivas
3 Respostas
Colaborador(a)
Janeiro 10, 2025 15:53
Hi @danmoyle We provide customer support to organisations, and we support their use of different technology platforms. Let's call the Platform...Leia mais
Solucionado
karinagiron on Janeiro 06, 2025
Hello! i want to do a deal conversion report but the issue is that 3 months ago i added an initial stage to my pipeline, how can i make a report of all my data? because when i try to use the deal conversion hubspot report, it asks me to mark my "fir Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Janeiro 07, 2025 00:07
Hi @karinagiron , This is a limitation in HubSpot and I'm not aware of any solution within one report, at least if the two initial stages also...Leia mais
Solucionado
MMcLane on Dezembro 11, 2024
Is it possible to search multiple kbs at the same time and then to filter the results based on kbs? It seems that something like this is happening on the Hubspot Help Center.
0 avaliações positivas
4 Respostas
Solução Aceita
Conselheiro(a) de destaque | Parceiro Diamante
Dezembro 11, 2024 12:21
Hi @MMcLane , At the moment, it isn't possible to filter Knowledge Base (KB) search results by specific sources after conducting a search. Ho...Leia mais
Solucionado
Bayanitani89 on Dezembro 03, 2024
Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app Leia mais
0 avaliações positivas
4 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Dezembro 03, 2024 04:39
Hi @Bayanitani89 , This would be the favicon, you can find instructions here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-a...Leia mais
Solucionado
Nisse_ on Dezembro 02, 2024
Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do Leia mais
0 avaliações positivas
2 Respostas
Solução Aceita
Autoridade no assunto | Parceiro Platinum
Dezembro 03, 2024 07:17
Hey @Nisse_ I don't believe the KB supports css customisations right now, so attaching the stylesheet to the domain likely won't load your styleshe...Leia mais
Solucionado
JRivette on Novembro 28, 2024
We have connected the Knowledge Base to our customer portal. In doing so the tracking code we needed to embed on our website now feeds information to HubSpot via a range of non HubSpot based forms. In doing so it is appending any email address and o Leia mais
0 avaliações positivas
4 Respostas
Solução Aceita
Membro do Hall da Fama | Parceiro
Novembro 28, 2024 05:33
@JRivette as far as I know, this is currently not possible via import, see also this previous reply by a community manager: https://community.hubs...Leia mais
Solucionado
BSchwartz1 on Novembro 24, 2024
I want my knowledge base to have the same domain as my website, but I'm not given that option. Is there any way to set a knowledge base domain to the same domain as your website? If not, is there any way to set a knowledge base domain to a subd Leia mais
0 avaliações positivas
1 Respostas
Solução Aceita
Conselheiro(a) de destaque
Novembro 24, 2024 07:45
Hi @BSchwartz1 Unless you are using HubSpot to host your website, you can not host the HubSpot knowledge base on the same domain, it's simpl...Leia mais
Kerenj on Novembro 11, 2024
Hello, I got previous answers from this community on turning off the options under language setting to prevent preffix from being used in slug. I have put them off, but en-us still appears in my web address. How can this be rectified please? p. Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Novembro 11, 2024 11:58
Hi @Kerenj and welcome to the Community! We are so glad to have you here! Thanks for asking the Community! I have found similar thread that ...Leia mais
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