We have about 500 articles in the knowledge base. So, if for example, we want to proofread / update articles on a certain topic, or from a certain author, we use the search function and the filters that are available in the knowledge base. Unfortu Leer más
Hi Everyone,
I am looking to create a deal conversion report in HubSpot, but I have run into a challenge. A few months ago, I added an additional initial stage to my pipeline, so now there are two "first" stages. When I try to generate the report Leer más
Good afternoon, We have a reoccuring issue with our current processes, when multiple companies are included on 1 deal. To solve this issue, we currently create "baby" deals on each of the companies associated in the original deal (which creates Leer más
Thank you for digging into this for us. Our current workflow creates a ticket for the integration team when a deal is closed won. Within our deal, we...Leer más
We are trying to edit global content in the footer of the Knowledge Base articles. I'm not an admin but I'm working closely with a super admin. I have design permissions and a Service Professional seat. Neither of us has the correct permissions to e Leer más
Thank you so much for that thorough walkthrough, @AimeeV-UL ! That makes sense. So the module you are trying to edit in the footer is a menu modul...Leer más
Hello, We are new to Knowledge Bases. We have some customers who have access to 2-3 different Knowledge bases. Is there a recommended way for how the customer would navigate between them? I can't see to create a custom navigation menu to lin Leer más
Hi @danmoyle We provide customer support to organisations, and we support their use of different technology platforms. Let's call the Platform...Leer más
Hello! i want to do a deal conversion report but the issue is that 3 months ago i added an initial stage to my pipeline, how can i make a report of all my data? because when i try to use the deal conversion hubspot report, it asks me to mark my "fir Leer más
Hi @karinagiron ,
This is a limitation in HubSpot and I'm not aware of any solution within one report, at least if the two initial stages also...Leer más
Is it possible to search multiple kbs at the same time and then to filter the results based on kbs? It seems that something like this is happening on the Hubspot Help Center.
Hi @MMcLane ,
At the moment, it isn't possible to filter Knowledge Base (KB) search results by specific sources after conducting a search. Ho...Leer más
Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app Leer más
Hi @Bayanitani89 ,
This would be the favicon, you can find instructions here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-a...Leer más
Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do Leer más
Hey @Nisse_ I don't believe the KB supports css customisations right now, so attaching the stylesheet to the domain likely won't load your styleshe...Leer más
We have connected the Knowledge Base to our customer portal. In doing so the tracking code we needed to embed on our website now feeds information to HubSpot via a range of non HubSpot based forms. In doing so it is appending any email address and o Leer más
@JRivette as far as I know, this is currently not possible via import, see also this previous reply by a community manager: https://community.hubs...Leer más
I want my knowledge base to have the same domain as my website, but I'm not given that option. Is there any way to set a knowledge base domain to the same domain as your website? If not, is there any way to set a knowledge base domain to a subd Leer más
Hi @BSchwartz1
Unless you are using HubSpot to host your website, you can not host the HubSpot knowledge base on the same domain, it's simpl...Leer más
Hello, I got previous answers from this community on turning off the options under language setting to prevent preffix from being used in slug. I have put them off, but en-us still appears in my web address. How can this be rectified please? p. Leer más
Hi @Kerenj and welcome to the Community! We are so glad to have you here! Thanks for asking the Community!
I have found similar thread that ...Leer más