We currently have a chatbot active that prompts users to access certain articles in our Knowledge Base before sending through a ticket for assistance (pushing self-service). We would like to be able to review analytics/create reports on how man Lire la suite

I need to create a workflow. Is it possible to automatically create deal cards in the Partner Pipeline, tagged as "Talent," when BPOs fill out the interest form and select that they are interested in becoming a BPO partner?

Hi there, we are loooking at locking down certain artivles in our KB. Everything we can see is that to action this we will need to have our end users login / register to HS, which we do not want to do. We would like a seperate link inside our SaaS p Lire la suite

Currently, whatever the title of the post is is what gets used in the <title> tag (and the <h1> tag, rightly so on the <h1>) However, the title tag is also using the exact same content as the h1. Given this example : you c Lire la suite

How do i adjust my alignment so my submit button is aligned with my questions? This is kinda what it looks like ____-. The last one isnt in line with the others.

hello, I found a typo mistake in knowledge 'log out' button (in example you can see lithuanian language) This is default button value and I can't really find how to edit its value. Is it possible to edit? Regards,

Are others experiencing difficulties with their article feedback loading? The message displays "Please try again in a minute," but the problem has persisted since last Friday, spanning three business days. I'm curious to know if this is a known issu Lire la suite

We don't want any of our knowledge base content indexed in Google, so we have: 1) Turned on the general "noindex" function, which covers articles in the knowledge base 2) Blocked search engines with robots.txt But category pages are still ind Lire la suite

I'd like to build a report on specific articles to include insights from the article pages. Is there a way to export information such as article views and feedback for a specific period?

Can I use the Hubspot tracking code from our website for the knowledge base articles? If so I assume it's just by copying the tracking script html into the Additional Options setting

Hi everyone, Every country has a different edition of our program with unique material in addition to different languages. How can I create distinct knowledge bases, one for every nation? I've attempted to use the SSO list function now, but it Lire la suite

Our knowledge base is being created, however the search keyword isn't appearing on my page of results. Do you know why that might be taking place?