La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
We currently have a chatbot active that prompts users to access certain articles in our Knowledge Base before sending through a ticket for assistance (pushing self-service). We would like to be able to review analytics/create reports on how man Lire la suite
Hi @DKlopper I just had a meeting last week with the product manager for the Help Desk Insights & Reporting team - they're working on improved ...Lire la suite
I need to create a workflow. Is it possible to automatically create deal cards in the Partner Pipeline, tagged as "Talent," when BPOs fill out the interest form and select that they are interested in becoming a BPO partner?
Hi there, we are loooking at locking down certain artivles in our KB. Everything we can see is that to action this we will need to have our end users login / register to HS, which we do not want to do. We would like a seperate link inside our SaaS p Lire la suite
Hi @JMartin06 , I'll do my best to answer your questions or point you in the right direction.
1 - currently users for membership content need ...Lire la suite
Currently, whatever the title of the post is is what gets used in the <title> tag (and the <h1> tag, rightly so on the <h1>) However, the title tag is also using the exact same content as the h1. Given this example : you c Lire la suite
Hi @mikebernardez it's not currently possible to control the meta data for knowledge base articles, the good news is that this idea is currently i...Lire la suite
How do i adjust my alignment so my submit button is aligned with my questions? This is kinda what it looks like ____-. The last one isnt in line with the others.
Thanks for the tag @PamCotton , happy to help further @Jna419 if you haven't been able to get it updated.
Can you share a screenshot of how ...Lire la suite
hello, I found a typo mistake in knowledge 'log out' button (in example you can see lithuanian language) This is default button value and I can't really find how to edit its value. Is it possible to edit? Regards,
Are others experiencing difficulties with their article feedback loading? The message displays "Please try again in a minute," but the problem has persisted since last Friday, spanning three business days. I'm curious to know if this is a known issu Lire la suite
Hi @SCruz11 I just checked a knowledge base and am able to access the feedback reports:
Typically if there is no feedback for an articl...Lire la suite
We don't want any of our knowledge base content indexed in Google, so we have: 1) Turned on the general "noindex" function, which covers articles in the knowledge base 2) Blocked search engines with robots.txt But category pages are still ind Lire la suite
@Christian_Jorge I wish I had better news, unfortunately what you're trying to do isn't possible with the current limitations in place.
I com...Lire la suite
I'd like to build a report on specific articles to include insights from the article pages. Is there a way to export information such as article views and feedback for a specific period?
Hi @SCruz11 all of the knowledge base insights are contained within the knowledge base tool, there isn't a way to export the data (only the article...Lire la suite
Can I use the Hubspot tracking code from our website for the knowledge base articles? If so I assume it's just by copying the tracking script html into the Additional Options setting
@SSeed is this something you've configured with your knowledge base? I'd just like to confirm that you've implemented this solution - since the tra...Lire la suite
Hi everyone, Every country has a different edition of our program with unique material in addition to different languages. How can I create distinct knowledge bases, one for every nation? I've attempted to use the SSO list function now, but it Lire la suite
La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
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