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  • DDigitalMarket on January 17, 2022
    0 upvotes
    1 Replies
    Hello there, I created my account in 2020 and because of my inactive, my account got deleted and I have created another one now. Therefore, i wanted to list our company on the Hubspot business directory but our former directory was brought up, aski...
    Reply
    Hall of Famer
    January 17, 2022 02:11
    Hi @DDigitalMarket , If you have access to HubSpot support, they should be able to solve this for you: https://help.hubspot.com/ Witho...
  • SWeller on January 06, 2022
    0 upvotes
    3 Replies
    Our knowledge base is public (and we do want the articles to be shown in the SERPs). However, some articles are not appearing anymore for some reason (yet some show with no problems). Most importantly this page is not showing up in Google at...
    Reply
    Participant
    January 10, 2022 02:14
    The crawler access is turned on in the settings so I don't think that's the issue.
  • JFerreris on January 03, 2022
    0 upvotes
    1 Replies
    I am converting (individually) all KB articles from one platform to HubSpot. My screenshots were all taken using SnagIt. However, when I upload an image and select High-quality, it keeps reverting to 'default.' This makes all images super blurry ...
    Reply
    Community Manager
    January 05, 2022 09:37
    Hi @JFerreris , Thank you for reaching out to the Community! I can confirm that the image optimization tool which you can access via image ...
  • erin_m on December 16, 2021
    0 upvotes
    2 Replies
    We have a very small knowledge base so far, with only one article per category. This is expected to grow, but in the meantime, I would like to enable the user to click the category on the left, and immediately show the article: Rather th...
    Reply
    Guide | Diamond Partner
    December 19, 2021 21:49
    Hi @erin_m , So you want your users first to see the categories and then list the articles on the LHS. This is the basic design of creating HubSpo...
  • mikedupuy on December 13, 2021
    0 upvotes
    1 Replies
    We have a large list of users who have access to Private Content on our site, but many of them did not complete the registration process to sign up for an account. Is there a way to resend the registration email to multiple contacts (e.g. a list) th...
    Reply
    Community Manager
    December 14, 2021 23:27
    Hi @mikedupuy , thank you for sharing your feedback! After doing some research on my end, it seems like this tool is limited to the manual r...
  • ssrussy on December 06, 2021
    0 upvotes
    7 Replies
    Hello, community! In need of a little help here. Is there a way to create a workflow that will send slack notifications when a knowledge base article is created or updated? I seem to figure out a property/custom property to create that will re...
    Reply
    Top Contributor | Diamond Partner
    December 29, 2021 21:48
    Hello, I asked a similar question here, within my question as a second step after the ownership question is solved, and someone from HubSpot added so...
  • Solved
    JEpeneter on December 03, 2021
    0 upvotes
    4 Replies
    We just bought CMS Enterprise and Service Hub Pro this week. As part of ramping up Service Hub, Knowledgebase seemed to be the most logical first step (a lot less complicated than figureing our our ticket flows). Creating the KB and the first articl...
    Reply
    Participant
    December 07, 2021 07:29
    An answer from HubSpot Sales Management: "In order to use Custom SSL, you have to purchase the add-on - it isn't packaged with anything else. If it w...
  • Solved
    CMarritt on November 18, 2021
    0 upvotes
    6 Replies
    Hi, We have archived an out of date article. However when someone searched 'brand name iPad' this archived article appears in the search: But when you click through there's no article because it's archived?? The only way around this ...
    Reply
    Community Manager
    November 19, 2021 05:37
    Thank you @karstenkoehler !
  • Solved
    HAgustsson on November 15, 2021
    0 upvotes
    1 Replies
    Hi, My problem is that the language list is missing a language. In the language settings inside the knowledge base, it only contains a fixed list of languages. I am wondering if I could add the Icelandic language there?
    Reply
    Hall of Famer
    November 15, 2021 05:50
    Hi @HAgustsson , Unfortunately not, this list is limited. HubSpot offers pre-written translations for some parts of the tool and I assume th...
  • Solved
    danny2327 on November 08, 2021
    0 upvotes
    1 Replies
    In our helpdesk we have recently updated some of the URLs of articles and Hubspot does a great job of redirecting to the new one if the old link is used, however this does not occur when the old link is used with an anchor: https://support.domain...
    Reply
    Community Manager
    November 09, 2021 14:51
    Hello @danny2327 , thank you for providing more information, I would recommend connecting with HubSpot Technical Support , as Support is i...
  • MWinkle on October 29, 2021
    0 upvotes
    1 Replies
    -This is the error I get. ----------------------------------------------------+ | HubSpot for Outlook Installer | | Build: Tue 07/20/2021 14:11:54.73 | +-----------------------------------------------------+ Wednesday, September 29, 2021 - 6:02:...
    Reply
    Community Manager
    November 01, 2021 09:12
    Hello, @MWinkle I would like to share this knowledge base with more information in ways to troubleshoot the HubSpot sales outlook desktop add-in, ...
  • Solved
    fafaba on October 26, 2021
    0 upvotes
    5 Replies
    Hi, At my company we are dealing with markets in differents countries, germany, ireland, france, italy spain etc. So we are doing some contents in many differents languages. But we are publishing some articles only in english. However arti...
    Reply
    Participant
    October 29, 2021 00:44
    Yes I suppose this is the only solution, that would have been great if Hubspot offer the option to automatically publish the article in english in ot...
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