Knowledge Base Tool

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Solved
SCruz11 on March 01, 2024
I'd like to build a report on specific articles to include insights from the article pages. Is there a way to export information such as article views and feedback for a specific period?
Accepted Solution
Most Valuable Member | Diamond Partner
March 01, 2024 17:10
Hi @SCruz11 all of the knowledge base insights are contained within the knowledge base tool, there isn't a way to export the data (only the article...read more
skylightipv on February 29, 2024
Can I use the Hubspot tracking code from our website for the knowledge base articles? If so I assume it's just by copying the tracking script html into the Additional Options setting
0 upvote
7 Replies
Most Valuable Member | Diamond Partner
March 04, 2024 20:54
@SSeed is this something you've configured with your knowledge base? I'd just like to confirm that you've implemented this solution - since the tra...read more
Solved
Richard6 on February 26, 2024
Hi everyone, Every country has a different edition of our program with unique material in addition to different languages. How can I create distinct knowledge bases, one for every nation? I've attempted to use the SSO list function now, but it read more
1 upvote
3 Replies
Accepted Solution
Most Valuable Member | Elite Partner
February 27, 2024 08:15
+1 to @Jnix284 here, @Richard6 . This should work for you!
FredSlade on February 26, 2024
Our knowledge base is being created, however the search keyword isn't appearing on my page of results. Do you know why that might be taking place?
0 upvote
1 Reply
Key Advisor | Diamond Partner
February 26, 2024 09:08
@FredSlade There may be a few reasons why you're not seeing search results. You will need to ensure the search results module exist...read more
MThomas76 on February 21, 2024
Hi, A tracking script was placed on a customers device when they vistied our site. This was done without their consent and they are threatening legal action. Is there a way to turn off the feature to prevent futher issues? Thanks
0 upvote
1 Reply
Community Manager
February 22, 2024 05:16
Hi @MThomas76 , Thank you for reaching out to the Community! If HubSpot cookies are loading before consent has been collected , your c...read more
Solved
SSundarram on February 07, 2024
Hi, I am not technical, hence this question to the community: Does anyone know if Hubspot's API's provide a mechanism for our webapp that collects new user registration or allows an already registered user to pass this information to Hubspot and a read more
0 upvote
3 Replies
Accepted Solution
Community Manager
February 08, 2024 08:54
Hey @SSundarram , thank you for posting in our Community! HubSpot's API does provide mechanisms that could help achieve the functionality yo...read more
Solved
samara1 on February 07, 2024
One limitation I found in the knowledge base is the fact that we only have two category levels, it would be great to have at least three levels.
3 upvotes
1 Reply
Accepted Solution
Hall of Famer | Partner
February 07, 2024 13:01
Hi @samara1 , This is unfortunately not possible at this stage; I agree that this would be useful. Other users have requested this before: ht...read more
samara1 on February 07, 2024
I just discovered that there is a limit of 2000 articles per knowledge base, even on a portal with the enterprise module. It would be great to be able to increase this amount for each of the knowledge base that can be created. Here is the art read more
2 upvotes
1 Reply
Hall of Famer | Partner
February 07, 2024 13:02
Hi @samara1 , There are two ways you could try and escale this: If you're an Enterprise customer, you have a customer success manager and I th...read more
ZoBrown on February 01, 2024
Hello Everybody, I was looking for some recomendations. My company just switched over from Salesforce to Hubspot. I'm a certifced Salesforce Admin but trying to learn the Hubspot ecosystem. What certifications do you recomend me to get to be a Hubs read more
Hall of Famer | Partner
February 02, 2024 00:16
Hi @ZoBrown , Welcome to the HubSpot community! I'd recommend starting with the software certifications: https://academy.hubspot.com/course...read more
Solved
AStewartITI on January 29, 2024
We launched our knowledge base in June and submitted a site map to Google. Months later search console was still showing that no pages were indexed. So we spoke to support and talked it through. They suggested we remove the No Index tags from all th read more
1 upvote
7 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
January 30, 2024 07:37
You're welcome @AStewartITI , thanks for sharing the articles. They look to be very detailed and specific, which is exactly what the knowledge...read more
Solved
RRostron on January 15, 2024
I have been using HS for years and had the file extension for outlook loaded perfectly for years. I have a new laptop and have installed the outlook and emails to me new Laptop but the HS extension doesnt seem to have come with it and it does no read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 15, 2024 08:58
Hi @RRostron , As far as I know, that's expected behavior. The extensions don't auto-install on new devices. You need to install the ext...read more
Solved
JEggert1 on January 10, 2024
We are moving to HubSpot. Is it possible to allow each customer (and us) to have access to specific articles in the KB that only apply to them? The reason is that we sometimes have to create/support very client-specific processes for certain clien read more
0 upvote
1 Reply
Accepted Solution
Participant
January 11, 2024 01:08
Hi @JEggert1 , Though, you can set-up member-registration to access private content but to provide specific access of specific content to some ...read more
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