Hi @RSunkara and welcome, it's a pleasure to have you here! Thanks for asking the HubSpot Community! I have found for you the solution from @...read more
Hi, This post is to check if some other Knowledge base users are having the same troubles as I am. Since the Knowledge base migration, if I update some articles without publishing the updates (let them in draft mode) and then reorganize articles i read more
Since the Hubspot new beta version was released, my team has been continuously facing the following issues: There is no extra space between the words, and still red line appears and shows that there is extra space in between. Grammarly is also not read more
@mrazdan , there is always a solution! Perhaps not so easy and with a high cost for the Hubspot team, but when features are lost after a migration,...read more
We recently participated in an event and used a specific form for the CTA. I can filter the contacts via the form, but I need to also filter the companies that were created. I don't see a way to do a custom "created date" or to attach the company to read more
@DiStad if you filter by the form submission of the contact, then the only ambiguity would occur when the same contacts submitted forms for multipl...read more
Hi! We recently migrated our knowledge base from Zendesk to HubSpot. A rticles that used an article linking feature in Zendesk rather than direct links now have broken links. Unfortunately, there's no way to tell which articles are affected, so we read more
Thanks for the suggestions, Jigar. You need to be logged in to view our Knowledge Base, which I believe would be an issue for most of these scannin...read more
After creating a new article only the title line appears. All other parts like subtitle, tool bar, article space are hidden. The only appear after 2-3 times reloading of the site.
I'm a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloaded the app on my android, but I can't login in. When I get to the sign in page I click on "sign in with google" and for a spl read more
I was never able to solve this problem so instead of logging in via Google I logged into HubSpot on my laptop and created a new password of my own. I...read more
Hello, I'm setting up a company's knowledge base and I have some questions. Is it necessary to have permission to edit the page template, create sections, forms and make changes such as the menu size for article pages? Are these actions possible or read more
Hi @JoaoLuiz
Currently, knowledge base can not be editied in design manager or using custom themes/templates, meaning the flexibility is lim...read more
I want to serve up an article to our customers when they try to perform a critical and complex process in our software. The reason I want it to be an article is I want to see how the article performs.....is it clicked on?, do they stay on the artic read more
Hey @JEggert1 to my knowledge you can't hide search on the KB, it's quite limited style wise too so you can't add custom css to hide this.
You c...read more
I'm creating my knowledge base using "tiles" as a layout. I'd like to change the tile's background color, but I can't achieve this through the customization settings. Any thoughts? https://share1.allmoxy.com/X6uLJ9xD
Hi @pmourad84 ,
The tile background color in the Knowledge Base layout isn’t exposed through the standard theme customization settings. That’s...read more
We received the warning of the Knowledge Base migration coming July 2025, and we were eager to get ahead of this and explore the new features. We completed the migration but did not Publish as we noticed severe shortcomings in the KB theme editor co read more
+1 on all these feedbacks. I also migrated my Knowledge base (670 articles) on end of March and started several weeks of problems to manage due to a ...read more
Hi All, Has anyone experienced long delays in the magic links for Knowledge Base access groups receiving their authentication? We've had a few users who have experiened 7-8 hour delays, and by the time they receive the links, they're expired. read more
It will definitely be fixed by June - they have their tech team working on the migration issue (it was definitely bigger than they realised and it’s b...read more