Knowledge Base Tool

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HOstrowski on November 22, 2022
What is the algorithm for searching on an article in the Knowledge base or returning articles based on keywords in a chatbot? What has the most weight: on the article title, subtitle, body, category or subcategory, or tags?
0 upvote
2 Replies
Recognized Expert | Elite Partner
November 23, 2022 12:32
This is a great list, @TiphaineCuisset - thank you!
HKnoll on November 14, 2022
We are using knowledgebase and I want to embed the search input into the header of our wix website. If there was a javascript widget to embed the search box with the drop down suggestions. That would be great!
0 upvote
1 Reply
Recognized Expert | Elite Partner
November 15, 2022 05:32
@HKnoll have you added this to the ideas forum here ? Also does this Wix site search widget have functionality that searches a site more
Roosi_Chris on November 09, 2022
Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use the knowledge base for different kinds of dokumentation of company processes and the limited Article size (width) has a big i read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Elite Partner
November 09, 2022 07:13
Unfortunately there is not. HubSpot's knowledgebase feature is extremely limited when it comes to editing the appearance. They currently have it in more
HDerks on November 07, 2022
Hello all, Our software has a different edition for each country, not only language but also different content. How do I make different knowledge bases, 1 for each country? I have tried to use the SSO list function now, but that requires peopl read more
0 upvote
3 Replies
Accepted Solution
Recognized Expert | Partner
November 07, 2022 12:22
Thanks @kvonloesecke and hello @HDerks , It is my understanding that it is not currently possible to create multiple knowledge bases, but more
LKirchner on October 06, 2022
To translate my knowledge base articles, I exported all of them and translated them. Now I would like to import these translations of my and was wondering if I can automatically set the language, and corresponding categories for the imported article read more
0 upvote
2 Replies
October 07, 2022 00:19
Hi Pam, Thanks for your quick reply! Yes my .csv file is UTF-8 Encoded. The problem however is, that there is no column for the language in the more
Stijn on October 05, 2022
Hi, We need to edit our knowledge base articles beforehand and publish them then all at the same time on a later date, together with a new the release of our product. It is however very difficult to to keep track of which articles have been edite read more
0 upvote
3 Replies
Key Advisor | Diamond Partner
October 06, 2022 07:26
It looks like this is not on the roadmap to be taken care of yet, here's what I found: more
fafaba on September 29, 2022
Hi, There is some articles that I'd like to hide but still be available for anyone as long as they have the link. I'm wondering if some people have tips about this. I know we can have SSO etc but that's only internal. It would be goo read more
0 upvote
2 Replies
September 30, 2022 00:06
Thanks for the idea but ideally it's not what i'm looking for. I think what i'd like isn't on the KB yet. There is some "basic" features that more
KBDrange on September 27, 2022
Hi! I have an issue with saving/publishing an article with the same name/url as the category name in the Knowledge base. I want it this way so that when I have only one article in the folder, it goes straight to the article.   This works read more
0 upvote
3 Replies
HubSpot Employee
September 29, 2022 05:59
I'm curious how you got this to work. I can't get it to work in my portal but it looks like you did.
Foxy on September 25, 2022
We have a specific page in our web app where we want to surface a specific Knowledgebase article in the chat widget, to help our users more easily navigate this part of our service, and minimise support interactions. I've found how to design a c read more
0 upvote
1 Reply
Key Advisor | Diamond Partner
September 26, 2022 07:32
@Foxy The Knowledge Lookup chatflow is designed for the user to search the knowledge based upon entry of a keyword. If you have a specific more
LMartinezRive on September 06, 2022
Good evening 🙂 I would need your help, concerning a support form in knowledge base . My client would like that when the user writes something in a support form, it links with related articles of knowledge base. They are looki read more
0 upvote
1 Reply
Community Manager
September 07, 2022 05:20
Hi @LMartinezRive , Thanks for reaching out! From an initial look, this looks like a custom-coded solution or a custom module that was more
CBrinley on September 02, 2022
Hi there! Our company has a significant number of Knowledge Base articles that currently live within Confluence. We are potentially transitioning over to Hubspot to include the utilization of their Knowledge Base. I see that only Freshdesk, Help Sc read more
0 upvote
3 Replies
Accepted Solution
Recognized Expert | Partner
September 02, 2022 17:54
@CBrinley Does Confluence allow you to export your articles as a CSV? There is an option to upload a CSV to HubSpot's Knowledge base that you more
fafaba on August 30, 2022
Hi, I'm dealing with several languages for my KB, 7 actually. So each article are in 7 languages. Is there a way to publish them all at once please or it's not possible ? Thanks,
0 upvote
1 Reply
Community Manager
August 30, 2022 13:12
Hi @fafaba , Thanks for reaching out! Currently, it is not possible to publish KB articles in multiple languages at the same time I'm more
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