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Knowledge Base Tool

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SGardner9 on April 14, 2025

Can't login to Android app using Google

I'm a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloaded the app on my android, but I can't login in. When I get to the sign in page I click on "sign in with google" and for a spl read more

Reply Getting Started

0 upvote

3 Replies

Accepted solution

SGardner9

Member

April 15, 2025 08:54

I was never able to solve this problem so instead of logging in via Google I logged into HubSpot on my laptop and created a new password of my own. I...read more

Solved

JoaoLuiz on April 04, 2025

Edit knowledge base template

Hello, I'm setting up a company's knowledge base and I have some questions. Is it necessary to have permission to edit the page template, create sections, forms and make changes such as the menu size for article pages? Are these actions possible or read more

Reply Knowledge Base Templates

1 upvote

1 Reply

Accepted solution

Phil_Vallender

Most Valuable Member | Diamond Partner

April 07, 2025 04:26

Hi @JoaoLuiz Currently, knowledge base can not be editied in design manager or using custom themes/templates, meaning the flexibility is lim...read more

Solved

JEggert1 on April 03, 2025

Remove Search Function or Display Article Only

I want to serve up an article to our customers when they try to perform a critical and complex process in our software. The reason I want it to be an article is I want to see how the article performs.....is it clicked on?, do they stay on the artic read more

Reply Knowledge Base

0 upvote

2 Replies

Accepted solution

TomM2

Thought Leader | Platinum Partner

April 07, 2025 08:19

Hey @JEggert1 to my knowledge you can't hide search on the KB, it's quite limited style wise too so you can't add custom css to hide this. You c...read more

Solved

pmourad84 on April 01, 2025

How to change knowledge base tile's background color?

I'm creating my knowledge base using "tiles" as a layout. I'd like to change the tile's background color, but I can't achieve this through the customization settings. Any thoughts? https://share1.allmoxy.com/X6uLJ9xD

Reply Knowledge Base

0 upvote

2 Replies

Accepted solution

PremKannan

Participant | Platinum Partner

April 11, 2025 06:17

Hi @pmourad84 , The tile background color in the Knowledge Base layout isn’t exposed through the standard theme customization settings. That’s...read more

bsm007 on April 01, 2025

Knowledge Base Migration - Theme Editor extremely lacking - don't migrate yet

We received the warning of the Knowledge Base migration coming July 2025, and we were eager to get ahead of this and explore the new features. We completed the migration but did not Publish as we noticed severe shortcomings in the KB theme editor co read more

Reply Knowledge Base

3 upvotes

7 Replies

audreymccully

HubSpot Employee

April 08, 2025 12:03

Thanks all for the feedback! We're reaching out to everyone in this thread invdividually 🙂

DSurman on March 22, 2025

Knowledge Base Migration Caution & Authentication Errors

Hi All, Has anyone experienced long delays in the magic links for Knowledge Base access groups receiving their authentication? We've had a few users who have experiened 7-8 hour delays, and by the time they receive the links, they're expired. read more

Reply Knowledge Base

0 upvote

2 Replies

DSurman

Contributor

March 24, 2025 06:12

Thanks, Diana - I'm glad to hear the internal team has made the adjustments, but maybe they're still testing it, as the display and linking issues ar...read more

NConley on March 21, 2025

Protected Content and AI Customer Agent

The protected content is an important part of serving KB Articles to our customers, while also protecting our features in our very predatory market. I really like the new Customer Service Agent, but was very dissapointed to find out that it can' read more

Reply Chat Knowledge Base

0 upvote

6 Replies

BérangèreL

Community Manager

April 08, 2025 06:03

Hi @NConley , I hope that you are well! Thanks for getting back to me! In that case, for new feature suggestions, I'd recommend first to search ...read more

Solved

Edsby on March 18, 2025

Option to disable password-less login

I'd like to lobby hard for a preference to disable the password-less login option to HubSpot customer portals and knowledge bases. While likely well intentioned by HubSpot, it's causing strife with the users of our own SaaS product. Our use case read more

Reply Knowledge Base

0 upvote

3 Replies

Accepted solution

BérangèreL

Community Manager

March 19, 2025 09:53

Hi @Edsby , after checking internally for you, I'd like to share these options. There are a couple of options available for membership settings o...read more

Solved

scoleturbo on March 17, 2025

Add on App to create a Knowledge Base

Hi all - I have a nonprofit client that already has Sales Hub Pro subscription and lots of users using many of the provided features. They want to add a knowledge base (searchable Wiki), but can't afford to increase the price of their subscription b read more

Reply How-To Knowledge Base

0 upvote

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Jnix284

Hall of Famer

March 18, 2025 09:45

@scoleturbo I don't know of any apps that create a knowledge base, there are standalone tools that might integrate with a custom API, but the subsc...read more

Solved

user_nate on March 01, 2025

Tracking Code Error for Web chat

For context, I am currently evaluating Hubspot for my business. I have a Squarespace (7.1) website and I have included the tracking code in the <head> of my website, following the advice here. I have verified the code has accurately read more

Reply Chat

0 upvote

2 Replies

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user_nate

Member

March 05, 2025 01:22

Thanks for trying to round up the a-team! I logged into the website today and the chat is working. Not sure if this is a behind the scene fix or...read more

Solved

RMckinlay3 on February 25, 2025

Send emails to internal users within my company

How Send emails to internal users within my company current not allowing

Reply Connected Email

0 upvote

3 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

February 26, 2025 00:02

**This has been marked as a solution due to the helpful resources it provides. If you are still having trouble and your account has access to Hub...read more

Solved

LKramer3 on February 07, 2025

Can filter settings in the knowledge base be saved?

We have about 500 articles in the knowledge base. So, if for example, we want to proofread / update articles on a certain topic, or from a certain author, we use the search function and the filters that are available in the knowledge base. Unfortu read more

Reply Knowledge Base

1 upvote

3 Replies

Accepted solution

danmoyle

Most Valuable Member | Diamond Partner

February 10, 2025 08:25

Hey there @LKramer3 - +1 for adding this to ideas. And let folks know you have (drop a comment here that you did) so we can upvote it. In th...read more

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