Knowledge Base Tool

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  • CCourtland-Sm on October 19, 2021
    0 upvotes
    6 Replies
    We have a customer who has signed up to our KB but the password and log in is not working. So far have tried: Reset password - no luck Resend registration email - no luck Filled out all details AGAIN on our end to re-register Only thi...
    Reply
    Member
    October 22, 2021 01:21
    Thanks, I would need telephone/remote guidance I am afraid as I still don't really understand. I will probably give up and find a workaround as this...
  • VladimirBelikov on October 19, 2021
    0 upvotes
    1 Replies
    Hi guys. Is there any way to contact support on the free plan? We switched from a plan to a free one temporarily, and accordingly, the help desk with information disappeared. Can I somehow get access temporary for personal use to see all...
    Reply
    Community Manager
    October 19, 2021 20:04
    Hi @VladimirBelikov , thanks for your post. What exactly are you looking to access? Is that your past Support tickets or something else? If y...
  • Solved
    CecileMJ on October 11, 2021
    0 upvotes
    3 Replies
    Hi guys, I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible? How are they ranked? alphabetically or last written is up the list?
    Reply
    Contributor
    October 12, 2021 04:24
    I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc
  • fafaba on October 06, 2021
    0 upvotes
    2 Replies
    Hi, My question will be simple and my title resume it : What can be edited / changed into the knowledge base of hubspot. My company is starting to use and i'm in charge of it so i'd like to know if there is possibility to edit the home pag...
    Reply
    Top Contributor | Diamond Partner
    October 07, 2021 01:31
    Hi @fafaba , You can set up the HubSpot KB accoding to your requiremnets. You can choose the templates, you can choose the home colour for your KB...
  • Solved
    CecileMJ on October 01, 2021
    1 upvotes
    4 Replies
    Hi guys, Is there a way to customize a report to calculate the first time resolution of my tickets? This report does not exist by default and I seem to be unable to build it. The total number of customers who’s query or problem was resolved a...
    Reply
    Contributor
    October 08, 2021 05:57
    it works if I write Number of times contacted = 2 as I think that it counts ALL interactions including customers'mails
  • Solved
    XAmbridgeLave on September 27, 2021
    0 upvotes
    9 Replies
    Hi Community, First time posting. I am trying to design my companies knowledge base, and have found that an infinite scroll style would fit perfectly with our articles and content. However, after a quick google I have not managed to find any inf...
    Reply
    Participant
    October 15, 2021 05:54
    Hey @jonchim Just wanted to ask if you are able to walk me through your KB template building tool? I think we are willing to put the resources on c...
  • lisaellington on September 20, 2021
    1 upvotes
    3 Replies
    Does anyone know the timeline for knowledge base getting updated? It's a great idea but the tool is simple as it is today. Thanks!
    Reply
    Participant
    September 22, 2021 06:10
    For starters It would be great if the templates were customizable. I'd also like to see a way to copy/paste copy content with anchors that work. Ac...
  • Solved
    CBennett8 on September 14, 2021
    0 upvotes
    1 Replies
    Is there a way to customize the content that appears when a search returns no results? We find customers searching for things that would not belong in our KB, but have a common enough theme that we would like to be able to provide someth...
    Reply
    HubSpot Moderator
    September 15, 2021 11:04
    Hi @CBennett8 , Thanks for reaching out to the Community! Looking through Customize your knowledge base template and Customize knowledge bas...
  • BKopman on September 13, 2021
    0 upvotes
    1 Replies
    Hello, It seems that there is a limit of 5 articles returned after a search, however, I wanted to confirm this. Also, if this is the case, is there a way to increase it? Thanks, Bob Kopman
    Reply
    Community Manager
    September 15, 2021 09:07
    Hi @BKopman Thank you for reaching out. I confirmed with the team and there shouldn't be a limit of 5 articles returned after a searc...
  • MButera on September 13, 2021
    0 upvotes
    1 Replies
    Can menu & header be removed from Knowledge base? Can be the style CSS be modified from general templates configuration (website)? We need to embed it in a mobile app and current knowledge base configuration options seem insufficient to provid...
    Reply
    Community Manager
    September 15, 2021 04:47
    Hi @MButera Thank you for reaching out. This article goes over what is possible to customize in the knowledge base. Anything else w...
  • JenBergren on September 02, 2021
    10 upvotes
    4 Replies
    We have about 200 articles in our private internal Knowledge Base. I have been looking into ways to show which team member owns which articles, so they know which articles they are responsible for keeping up to date. I looked through all posts her...
    Reply
    Top Contributor | Diamond Partner
    September 12, 2021 15:52
    Thank you @TiphaineCuisset !
  • larissa_cai on August 27, 2021
    0 upvotes
    1 Replies
    When we create multi-language KB article for an EN version, we lose the EN texts in the multi-language article, which means we need to copy all texts incl. pics, tables and other format into multi-language article. It's time-consuming. Could we keep...
    Reply
    Community Manager
    August 30, 2021 03:46
    Hi @larissa_cai Welcome to the Community! Have you followed these steps from this article from our knowledge base on how to create kn...
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