Knowledge Base Tool

Why do I now have to login into HubSpot everyday?

Why not organization separate this two departments, customer service representative and sales representative, rather than making one person do both, this would affect efficiency towards customers satisfaction and lead conversation.

We are currently blocking crawler access in the KB settings, which successfully prevents articles from appearing in Google search results. However, the Knowledgebase domain itself and its categories are still visible via Google Search . I al Lire la suite

I was making some edits to our Knowledge Base and for the most part the pages updated with the changes. However, there are some pages that do not reflect the updates made. I was curious if I was missing something that would be the cause of this. Lire la suite

In Configure > Categories, the UI allows us to order articles within a subcategory, but this order is not reflected on the category page. Either make this ordering control drive the visible article order, or clarify in the UI what it affects. Rig Lire la suite

Hello! I’m building out a knowledge base in HubSpot and ran into a problem: when I try to switch the language while viewing a specific article, it won’t let me. Does HubSpot support language switching for knowledge base articles? If so, how can Lire la suite

Hi, I’m a HubSpot user. I’d like to automatically sync the content stored in my Knowledge Base into my own internal database, so that my service’s agents can directly use that data. Is there any supported way or recommended approach to achie Lire la suite

How do I send an email when my email won't link to HubSpot? I've been trying for two days and I can't figure it out. Can someone in here help me? I've reached out to HubSpot a few times, but they are not interested in helping me. They send me articl Lire la suite

I think there’s a bug with the Insert dropdown in the Knowledge Base tool. Whenever I try to insert anything from the Insert dropdown (e.g. special character, anchor, callout, etc) the page jumps all the way back to the top to open the menu. Then Lire la suite

Hello, I have been creating properties for "project" object type and I am running into issues with forms. In the properties settings/rules: I do not get the option to make the property visible to forms When creating a form from scratch and add a Lire la suite

The new bot looks neat, but unfortunatley for me - it's usefulness is overshadowed by the various shortcomings of the current KB tool that desperately need to be addressed. This is my short wishlist: an editor than can automatically make fo Lire la suite

Finally migrated to the new Knowledge Base over the weekend. What happened to the support for Custom CSS? There's one immediate major issue after the migration and that the default background colour of the active category in the left naviga Lire la suite