Hi, This post is to check if some other Knowledge base users are having the same troubles as I am. Since the Knowledge base migration, if I update some articles without publishing the updates (let them in draft mode) and then reorganize articles i Lire la suite

Since the Hubspot new beta version was released, my team has been continuously facing the following issues: There is no extra space between the words, and still red line appears and shows that there is extra space in between. Grammarly is also not Lire la suite

We recently participated in an event and used a specific form for the CTA. I can filter the contacts via the form, but I need to also filter the companies that were created. I don't see a way to do a custom "created date" or to attach the company to Lire la suite

Hi! We recently migrated our knowledge base from Zendesk to HubSpot. A rticles that used an article linking feature in Zendesk rather than direct links now have broken links. Unfortunately, there's no way to tell which articles are affected, so we Lire la suite

After creating a new article only the title line appears. All other parts like subtitle, tool bar, article space are hidden. The only appear after 2-3 times reloading of the site.

I'm a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloaded the app on my android, but I can't login in. When I get to the sign in page I click on "sign in with google" and for a spl Lire la suite

Hello, I'm setting up a company's knowledge base and I have some questions. Is it necessary to have permission to edit the page template, create sections, forms and make changes such as the menu size for article pages? Are these actions possible or Lire la suite

I want to serve up an article to our customers when they try to perform a critical and complex process in our software. The reason I want it to be an article is I want to see how the article performs.....is it clicked on?, do they stay on the artic Lire la suite

I'm creating my knowledge base using "tiles" as a layout. I'd like to change the tile's background color, but I can't achieve this through the customization settings. Any thoughts? https://share1.allmoxy.com/X6uLJ9xD

We received the warning of the Knowledge Base migration coming July 2025, and we were eager to get ahead of this and explore the new features. We completed the migration but did not Publish as we noticed severe shortcomings in the KB theme editor co Lire la suite

Hi All, Has anyone experienced long delays in the magic links for Knowledge Base access groups receiving their authentication? We've had a few users who have experiened 7-8 hour delays, and by the time they receive the links, they're expired. Lire la suite

The protected content is an important part of serving KB Articles to our customers, while also protecting our features in our very predatory market. I really like the new Customer Service Agent, but was very dissapointed to find out that it can' Lire la suite