Knowledge Base Tool

Filter by
  • All labels
  • Academy
  • Admin
  • ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • Best Practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
DiStad on May 13, 2025
We recently participated in an event and used a specific form for the CTA. I can filter the contacts via the form, but I need to also filter the companies that were created. I don't see a way to do a custom "created date" or to attach the company to read more
0 upvote
3 Replies
Hall of Famer | Partner
May 13, 2025 11:16
@DiStad if you filter by the form submission of the contact, then the only ambiguity would occur when the same contacts submitted forms for multipl...read more
KSchmelter on April 25, 2025
Hi! We recently migrated our knowledge base from Zendesk to HubSpot. A rticles that used an article linking feature in Zendesk rather than direct links now have broken links. Unfortunately, there's no way to tell which articles are affected, so we read more
0 upvote
2 Replies
Participant
April 25, 2025 13:08
Thanks for the suggestions, Jigar. You need to be logged in to view our Knowledge Base, which I believe would be an issue for most of these scannin...read more
Solved
JMaier9 on April 24, 2025
After creating a new article only the title line appears. All other parts like subtitle, tool bar, article space are hidden. The only appear after 2-3 times reloading of the site.
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 25, 2025 00:06
Hi @JMaier9 , This sounds like a browser issue to me – can you please try the following? Clear cache/cookies Use a private tab / incogni...read more
Solved
SGardner9 on April 14, 2025
I'm a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloaded the app on my android, but I can't login in. When I get to the sign in page I click on "sign in with google" and for a spl read more
0 upvote
3 Replies
Accepted solution
Member
April 15, 2025 08:54
I was never able to solve this problem so instead of logging in via Google I logged into HubSpot on my laptop and created a new password of my own. I...read more
Solved
JoaoLuiz on April 04, 2025
Hello, I'm setting up a company's knowledge base and I have some questions. Is it necessary to have permission to edit the page template, create sections, forms and make changes such as the menu size for article pages? Are these actions possible or read more
2 upvotes
5 Replies
Accepted solution
Most Valuable Member | Diamond Partner
April 07, 2025 04:26
Hi @JoaoLuiz Currently, knowledge base can not be editied in design manager or using custom themes/templates, meaning the flexibility is lim...read more
Solved
JEggert1 on April 03, 2025
I want to serve up an article to our customers when they try to perform a critical and complex process in our software. The reason I want it to be an article is I want to see how the article performs.....is it clicked on?, do they stay on the artic read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
April 07, 2025 08:19
Hey @JEggert1 to my knowledge you can't hide search on the KB, it's quite limited style wise too so you can't add custom css to hide this. You c...read more
Solved
pmourad84 on April 01, 2025
I'm creating my knowledge base using "tiles" as a layout. I'd like to change the tile's background color, but I can't achieve this through the customization settings. Any thoughts? https://share1.allmoxy.com/X6uLJ9xD
0 upvote
2 Replies
Accepted solution
Participant | Platinum Partner
April 11, 2025 06:17
Hi @pmourad84 , The tile background color in the Knowledge Base layout isn’t exposed through the standard theme customization settings. That’s...read more
bsm007 on April 01, 2025
We received the warning of the Knowledge Base migration coming July 2025, and we were eager to get ahead of this and explore the new features. We completed the migration but did not Publish as we noticed severe shortcomings in the KB theme editor co read more
5 upvotes
8 Replies
Participant
May 02, 2025 13:12
We moved to the "updated" KB over a week ago. The Theme is terrible to edit and the color scheme from our website or our legacy KB didn't come over s...read more
DSurman on March 22, 2025
Hi All, Has anyone experienced long delays in the magic links for Knowledge Base access groups receiving their authentication? We've had a few users who have experiened 7-8 hour delays, and by the time they receive the links, they're expired. read more
0 upvote
4 Replies
Contributor
April 28, 2025 17:00
It will definitely be fixed by June - they have their tech team working on the migration issue (it was definitely bigger than they realised and it’s b...read more
Solved
NConley on March 21, 2025
The protected content is an important part of serving KB Articles to our customers, while also protecting our features in our very predatory market. I really like the new Customer Service Agent, but was very dissapointed to find out that it can' read more
0 upvote
6 Replies
Accepted solution
Community Manager
April 08, 2025 06:03
Hi @NConley , I hope that you are well! Thanks for getting back to me! In that case, for new feature suggestions, I'd recommend first to search ...read more
Solved
Edsby on March 18, 2025
I'd like to lobby hard for a preference to disable the password-less login option to HubSpot customer portals and knowledge bases. While likely well intentioned by HubSpot, it's causing strife with the users of our own SaaS product. Our use case read more
0 upvote
3 Replies
Accepted solution
Community Manager
March 19, 2025 09:53
Hi @Edsby , after checking internally for you, I'd like to share these options. There are a couple of options available for membership settings o...read more
Solved
scoleturbo on March 17, 2025
Hi all - I have a nonprofit client that already has Sales Hub Pro subscription and lots of users using many of the provided features. They want to add a knowledge base (searchable Wiki), but can't afford to increase the price of their subscription b read more
0 upvote
4 Replies
Accepted solution
Hall of Famer
March 18, 2025 09:45
@scoleturbo I don't know of any apps that create a knowledge base, there are standalone tools that might integrate with a custom API, but the subsc...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.