Knowledge Base Tool

Recently some of our internal team members were not receiving marketing emails being sent via Hubspot to the segments created. upon research, Hubspot told us that "their" IP addresses changed and we needed to update this on our DNS records. When and Leia mais

I created a knowledgebase and added it to the chatflow in Sandbox. While testing I cannot preview the knowledge to check if it is working as expected. How can I review the knowledgebase while using chatflow? Is there a work around to this?

Following instructions, by typing into the "Delete Account" section that you should easily delete your account. I've been getting this error for an hour. What am I doing wrong?

Why do I now have to login into HubSpot everyday?

Why not organization separate this two departments, customer service representative and sales representative, rather than making one person do both, this would affect efficiency towards customers satisfaction and lead conversation.

We are currently blocking crawler access in the KB settings, which successfully prevents articles from appearing in Google search results. However, the Knowledgebase domain itself and its categories are still visible via Google Search . I al Leia mais

I was making some edits to our Knowledge Base and for the most part the pages updated with the changes. However, there are some pages that do not reflect the updates made. I was curious if I was missing something that would be the cause of this. Leia mais

In Configure > Categories, the UI allows us to order articles within a subcategory, but this order is not reflected on the category page. Either make this ordering control drive the visible article order, or clarify in the UI what it affects. Rig Leia mais

Hello! I’m building out a knowledge base in HubSpot and ran into a problem: when I try to switch the language while viewing a specific article, it won’t let me. Does HubSpot support language switching for knowledge base articles? If so, how can Leia mais

Hi, I’m a HubSpot user. I’d like to automatically sync the content stored in my Knowledge Base into my own internal database, so that my service’s agents can directly use that data. Is there any supported way or recommended approach to achie Leia mais

How do I send an email when my email won't link to HubSpot? I've been trying for two days and I can't figure it out. Can someone in here help me? I've reached out to HubSpot a few times, but they are not interested in helping me. They send me articl Leia mais

I think there’s a bug with the Insert dropdown in the Knowledge Base tool. Whenever I try to insert anything from the Insert dropdown (e.g. special character, anchor, callout, etc) the page jumps all the way back to the top to open the menu. Then Leia mais