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Knowledge Base Tool

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KSchmelter on Abril 25, 2025

Scan for broken links (404) in Knowledge Base

Hi! We recently migrated our knowledge base from Zendesk to HubSpot. A rticles that used an article linking feature in Zendesk rather than direct links now have broken links. Unfortunately, there's no way to tell which articles are affected, so we Leia mais

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KSchmelter

Participante

Abril 25, 2025 13:08

Thanks for the suggestions, Jigar. You need to be logged in to view our Knowledge Base, which I believe would be an issue for most of these scannin...Leia mais

Solucionado

JMaier9 on Abril 24, 2025

After migration - Editor does only appear after reload

After creating a new article only the title line appears. All other parts like subtitle, tool bar, article space are hidden. The only appear after 2-3 times reloading of the site.

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karstenkoehler

Membro do Hall da Fama | Parceiro

Abril 25, 2025 00:06

Hi @JMaier9 , This sounds like a browser issue to me – can you please try the following? Clear cache/cookies Use a private tab / incogni...Leia mais

Solucionado

SGardner9 on Abril 14, 2025

Can't login to Android app using Google

I'm a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloaded the app on my android, but I can't login in. When I get to the sign in page I click on "sign in with google" and for a spl Leia mais

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SGardner9

Membro

Abril 15, 2025 08:54

I was never able to solve this problem so instead of logging in via Google I logged into HubSpot on my laptop and created a new password of my own. I...Leia mais

Solucionado

JoaoLuiz on Abril 04, 2025

Edit knowledge base template

Hello, I'm setting up a company's knowledge base and I have some questions. Is it necessary to have permission to edit the page template, create sections, forms and make changes such as the menu size for article pages? Are these actions possible or Leia mais

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Phil_Vallender

Participante de valor | Parceiro Diamante

Abril 07, 2025 04:26

Hi @JoaoLuiz Currently, knowledge base can not be editied in design manager or using custom themes/templates, meaning the flexibility is lim...Leia mais

Solucionado

JEggert1 on Abril 03, 2025

Remove Search Function or Display Article Only

I want to serve up an article to our customers when they try to perform a critical and complex process in our software. The reason I want it to be an article is I want to see how the article performs.....is it clicked on?, do they stay on the artic Leia mais

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TomM2

Autoridade no assunto | Parceiro Platinum

Abril 07, 2025 08:19

Hey @JEggert1 to my knowledge you can't hide search on the KB, it's quite limited style wise too so you can't add custom css to hide this. You c...Leia mais

Solucionado

pmourad84 on Abril 01, 2025

How to change knowledge base tile's background color?

I'm creating my knowledge base using "tiles" as a layout. I'd like to change the tile's background color, but I can't achieve this through the customization settings. Any thoughts? https://share1.allmoxy.com/X6uLJ9xD

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PremKannan

Participante | Parceiro Platinum

Abril 11, 2025 06:17

Hi @pmourad84 , The tile background color in the Knowledge Base layout isn’t exposed through the standard theme customization settings. That’s...Leia mais

bsm007 on Abril 01, 2025

Knowledge Base Migration - Theme Editor extremely lacking - don't migrate yet

We received the warning of the Knowledge Base migration coming July 2025, and we were eager to get ahead of this and explore the new features. We completed the migration but did not Publish as we noticed severe shortcomings in the KB theme editor co Leia mais

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8 Respostas

JVento

Participante

Maio 02, 2025 13:12

We moved to the "updated" KB over a week ago. The Theme is terrible to edit and the color scheme from our website or our legacy KB didn't come over s...Leia mais

DSurman on Março 22, 2025

Knowledge Base Migration Caution & Authentication Errors

Hi All, Has anyone experienced long delays in the magic links for Knowledge Base access groups receiving their authentication? We've had a few users who have experiened 7-8 hour delays, and by the time they receive the links, they're expired. Leia mais

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DSurman

Colaborador(a)

Abril 28, 2025 17:00

It will definitely be fixed by June - they have their tech team working on the migration issue (it was definitely bigger than they realised and it’s b...Leia mais

Solucionado

NConley on Março 21, 2025

Protected Content and AI Customer Agent

The protected content is an important part of serving KB Articles to our customers, while also protecting our features in our very predatory market. I really like the new Customer Service Agent, but was very dissapointed to find out that it can' Leia mais

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Solução Aceita

BérangèreL

Gerente da Comunidade

Abril 08, 2025 06:03

Hi @NConley , I hope that you are well! Thanks for getting back to me! In that case, for new feature suggestions, I'd recommend first to search ...Leia mais

Solucionado

Edsby on Março 18, 2025

Option to disable password-less login

I'd like to lobby hard for a preference to disable the password-less login option to HubSpot customer portals and knowledge bases. While likely well intentioned by HubSpot, it's causing strife with the users of our own SaaS product. Our use case Leia mais

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BérangèreL

Gerente da Comunidade

Março 19, 2025 09:53

Hi @Edsby , after checking internally for you, I'd like to share these options. There are a couple of options available for membership settings o...Leia mais

Solucionado

scoleturbo on Março 17, 2025

Add on App to create a Knowledge Base

Hi all - I have a nonprofit client that already has Sales Hub Pro subscription and lots of users using many of the provided features. They want to add a knowledge base (searchable Wiki), but can't afford to increase the price of their subscription b Leia mais

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Jnix284

Membro do Hall da Fama

Março 18, 2025 09:45

@scoleturbo I don't know of any apps that create a knowledge base, there are standalone tools that might integrate with a custom API, but the subsc...Leia mais

Solucionado

user_nate on Março 01, 2025

Tracking Code Error for Web chat

For context, I am currently evaluating Hubspot for my business. I have a Squarespace (7.1) website and I have included the tracking code in the <head> of my website, following the advice here. I have verified the code has accurately Leia mais

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user_nate

Membro

Março 05, 2025 01:22

Thanks for trying to round up the a-team! I logged into the website today and the chat is working. Not sure if this is a behind the scene fix or...Leia mais

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