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LKramer3 en Febrero 07, 2025
We have about 500 articles in the knowledge base. So, if for example, we want to proofread / update articles on a certain topic, or from a certain author, we use the search function and the filters that are available in the knowledge base. Unfortu Leer más
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1 Respuestas
Administrador de la comunidad
Febrero 07, 2025 10:08
Hey @LKramer3 , happy Friday! Currently, HubSpot doesn’t have a built-in option to save filter settings in the Knowledge Base. When y...Leer más
Kevin_J en Febrero 06, 2025
We develop an App to ingest the HubSpot Knowledge Base using GraphQL. But we are not able to list the knowledgs bases for a customer. The customer has Service Hub Professional. We asked the customer to go to https://app.hubspot.com/graphiql/the Leer más
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emmanuelkatto24 en Enero 17, 2025
Hi Everyone, I am looking to create a deal conversion report in HubSpot, but I have run into a challenge. A few months ago, I added an additional initial stage to my pipeline, so now there are two "first" stages. When I try to generate the report Leer más
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1 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
Enero 17, 2025 06:56
Hi @emmanuelkatto24 , In the funnel report builder, you can select multiple pipelines per stage: That would be the simplest wa...Leer más
DSmith507 en Enero 14, 2025
Good afternoon, We have a reoccuring issue with our current processes, when multiple companies are included on 1 deal. To solve this issue, we currently create "baby" deals on each of the companies associated in the original deal (which creates Leer más
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2 Respuestas
Miembro
Enero 15, 2025 09:20
Thank you for digging into this for us. Our current workflow creates a ticket for the integration team when a deal is closed won. Within our deal, we...Leer más
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AimeeV-UL en Enero 10, 2025
We are trying to edit global content in the footer of the Knowledge Base articles. I'm not an admin but I'm working closely with a super admin. I have design permissions and a Service Professional seat. Neither of us has the correct permissions to e Leer más
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3 Respuestas
Solución Aceptada
Administrador de la comunidad
Enero 15, 2025 14:13
Thank you so much for that thorough walkthrough, @AimeeV-UL ! That makes sense. So the module you are trying to edit in the footer is a menu modul...Leer más
nigeld27 en Enero 08, 2025
Hello, We are new to Knowledge Bases. We have some customers who have access to 2-3 different Knowledge bases. Is there a recommended way for how the customer would navigate between them? I can't see to create a custom navigation menu to lin Leer más
1 Me gusta
3 Respuestas
Colaborador
Enero 10, 2025 15:53
Hi @danmoyle We provide customer support to organisations, and we support their use of different technology platforms. Let's call the Platform...Leer más
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karinagiron en Enero 06, 2025
Hello! i want to do a deal conversion report but the issue is that 3 months ago i added an initial stage to my pipeline, how can i make a report of all my data? because when i try to use the deal conversion hubspot report, it asks me to mark my "fir Leer más
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1 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
Enero 07, 2025 00:07
Hi @karinagiron , This is a limitation in HubSpot and I'm not aware of any solution within one report, at least if the two initial stages also...Leer más
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MMcLane en Diciembre 11, 2024
Is it possible to search multiple kbs at the same time and then to filter the results based on kbs? It seems that something like this is happening on the Hubspot Help Center.
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4 Respuestas
Solución Aceptada
Asesor destacado | Partner nivel Diamond
Diciembre 11, 2024 12:21
Hi @MMcLane , At the moment, it isn't possible to filter Knowledge Base (KB) search results by specific sources after conducting a search. Ho...Leer más
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Bayanitani89 en Diciembre 03, 2024
Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app Leer más
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4 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
Diciembre 03, 2024 04:39
Hi @Bayanitani89 , This would be the favicon, you can find instructions here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-a...Leer más
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Nisse_ en Diciembre 02, 2024
Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do Leer más
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2 Respuestas
Solución Aceptada
Líder intelectual | Partner nivel Platinum
Diciembre 03, 2024 07:17
Hey @Nisse_ I don't believe the KB supports css customisations right now, so attaching the stylesheet to the domain likely won't load your styleshe...Leer más
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JRivette en Noviembre 28, 2024
We have connected the Knowledge Base to our customer portal. In doing so the tracking code we needed to embed on our website now feeds information to HubSpot via a range of non HubSpot based forms. In doing so it is appending any email address and o Leer más
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4 Respuestas
Solución Aceptada
Miembro del salón de la fama | Partner
Noviembre 28, 2024 05:33
@JRivette as far as I know, this is currently not possible via import, see also this previous reply by a community manager: https://community.hubs...Leer más
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BSchwartz1 en Noviembre 24, 2024
I want my knowledge base to have the same domain as my website, but I'm not given that option. Is there any way to set a knowledge base domain to the same domain as your website? If not, is there any way to set a knowledge base domain to a subd Leer más
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1 Respuestas
Solución Aceptada
Asesor destacado
Noviembre 24, 2024 07:45
Hi @BSchwartz1 Unless you are using HubSpot to host your website, you can not host the HubSpot knowledge base on the same domain, it's simpl...Leer más
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