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Knowledge Base Tool

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EWalt1 on November 10, 2025
I think there’s a bug with the Insert dropdown in the Knowledge Base tool. Whenever I try to insert anything from the Insert dropdown (e.g. special character, anchor, callout, etc) the page jumps all the way back to the top to open the menu. Then Beitrag ansehen
2 Likes
2 Antworten
Teilnehmer/-in
November 13, 2025 02:27
Thanks for flagging this — that definitely sounds like a frustrating experience. It could be a recent regression with the Insert dropdown behavior. I...Beitrag ansehen
Gelöst
OCristol on November 05, 2025
Hello, I have been creating properties for "project" object type and I am running into issues with forms. In the properties settings/rules: I do not get the option to make the property visible to forms When creating a form from scratch and add a Beitrag ansehen
0 Likes
3 Antworten
Akzeptierte Lösung
Mitwirkender/Mitwirkende
November 06, 2025 01:10
Greetings @OCristol , As of now it can't be seen in legacy form Nor in the new form editor can be seen Here's the documents th...Beitrag ansehen
AHenry74 on Oktober 28, 2025
The new bot looks neat, but unfortunatley for me - it's usefulness is overshadowed by the various shortcomings of the current KB tool that desperately need to be addressed. This is my short wishlist: an editor than can automatically make fo Beitrag ansehen
1 Likes
2 Antworten
Mitglied
November 05, 2025 04:51
I definitely agree with the loop marketing I think it's needed
Gelöst
WSawyer on Oktober 26, 2025
Finally migrated to the new Knowledge Base over the weekend. What happened to the support for Custom CSS? There's one immediate major issue after the migration and that the default background colour of the active category in the left naviga Beitrag ansehen
0 Likes
2 Antworten
Akzeptierte Lösung
Teilnehmer/-in
Oktober 26, 2025 18:48
Ah, found the Custom Header HTML settings in Settings > Content > Knowledgebase , had to first make sure the new (migrated) Knowledge ...Beitrag ansehen
Gelöst
TS5 on Oktober 20, 2025
We are on Service Hub Enterprise publishing a knowledge base as private content. When viewing a contact record in HubSpot, you would previously be able to navigate to list memberships, to send a reset password email for the user to reset their Beitrag ansehen
1 Likes
3 Antworten
Akzeptierte Lösung
Trendsetter/-in | Diamond Partner
Oktober 20, 2025 08:14
Hi @TS5 , Yes, for user (staff) access to Knowledge Base settings requires appropriate permissions and a Service Hub seat. You can ...Beitrag ansehen
SBosevich on Oktober 14, 2025
I've reopened a ticket about this but thought I'd ping the brain trust here, if only to eventually post the solution for others. This is what our HS Knowledgebase looks like in Minimal layout. Note the bottom line alignment of the "Advisory" categ Beitrag ansehen
0 Likes
3 Antworten
Vordenker/-in | Platinum Partner
Oktober 16, 2025 07:46
Hey @SBosevich thanks for following up. Unfortunately that's a bit of a canned response from HubSpot support every time you mention any styling ...Beitrag ansehen
Gelöst
SBosevich on Oktober 13, 2025
Our knowlegebase is private content with registration. We'd like to set up a chatflow that uses AI to produce a reply using the contents of the site rather than simply return a list of articles. Thus far, to do this I am told that I have to export Beitrag ansehen
0 Likes
2 Antworten
Akzeptierte Lösung
Mitwirkender/Mitwirkende
Oktober 14, 2025 10:09
Hey - I think I figured out the issue. 1) I was led astray by HubSpot AI agent - it has a LONG way to go before being useful. 2) I had not selected...Beitrag ansehen
Gelöst
IGERRARD on Oktober 06, 2025
Im trying to remove the Lifecycle Stage in Contact Properties, but it says set by HUB. How do you remove it?
0 Likes
11 Antworten
Akzeptierte Lösung
Berühmtheit | Partner
Oktober 06, 2025 11:53
@IGERRARD this section can be edited here: https://knowledge.hubspot.com/object-settings/customize-records Alternatively, at the top of tha...Beitrag ansehen
Gelöst
IGERRARD on Oktober 06, 2025
Im new to HUB so be nice! Ive connected my Google calander to Hub. Im in CST time zone. Google calendar shows zone set at GMT -5 Chicago In HUB, settings, account defaults, it shows as UTC -5 Chicago But these are not the same! If I crea Beitrag ansehen
0 Likes
2 Antworten
Akzeptierte Lösung
Mitwirkender/Mitwirkende | Platinum Partner
Oktober 06, 2025 12:59
This is almost always a user time-zone mismatch, not the account default. Set BOTH your HubSpot user and your Google Calendar to the same region (A...Beitrag ansehen
Gelöst
IStephenson on Oktober 02, 2025
We are trying to build out the Knowledge Base and it seems like there is not a way to import articles you have already created so that they will be recreated in the HubSpot Knowledge Base. Are we missing something or is that not possible currently? Beitrag ansehen
0 Likes
1 Antwort
Akzeptierte Lösung
Community-Manager/-in
Oktober 02, 2025 12:34
Hey, @IStephenson 👋 Here are the options for Importing your existing Knowledge Base articles . Looking at the article, you have two main ch...Beitrag ansehen
Gelöst
MSchellinger on September 30, 2025
Previously we could adjust the height of the header section of the knowledge base and with the update, I don't see any sizing options. Is this possible and if not, can it be please.
0 Likes
2 Antworten
Akzeptierte Lösung
Trendsetter/-in
Oktober 10, 2025 10:47
The new knowledgebase does not have any default header height adjusting options, but by going to your portal Settings > Content > Knowledg...Beitrag ansehen
Gelöst
JBartemes on September 20, 2025
Hello! I am working on a photo gallery module and I haven't been able to get it to work. I am very new to coding, so I am struggling to figure out what is wrong. The video I am using as a guide is fairly old: https://www.youtube.com/watch?v=gE Beitrag ansehen
0 Likes
6 Antworten
Akzeptierte Lösung
Teilnehmer/-in
Oktober 10, 2025 11:30
Lifesaver! This worked! Just for future users, this is what my code ended up being: HTML: <!--654671552--> <div class="gallery"> {...Beitrag ansehen
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