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Knowledge Base Tool

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NFlannery on May 24, 2023

Problem with cookie consent banners

While attempting to add a cookie consent banner to my website, I navigated to the privacy and consent section. From there, I accessed the cookies tab and proceeded to add an external domain. However, I encountered an error message when I clicked on read more

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0 upvote

4 Replies

NFlannery

Participant

May 29, 2023 04:11

Thanks for the replay @MiaSrebrnjak . yes, I have sent a message. Please check your inbox. Thanks for the help.

Solved

brycekunkel on May 10, 2023

Search Query not Displaying in SRP

I'm creating our knowledge base, but the search term isnt showing in my search results page. Any idea why that would be happening?

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0 upvote

2 Replies

Accepted Solution

DianaGomez

Community Manager

May 11, 2023 12:53

Hi @brycekunkel , I hope you are doing well. Could you please clear cache from your browser? Steps here . If this process does no...read more

Solved

JReinartz on May 10, 2023

Copy tables for multi-language articles or new articles

Please add a function that lets us copy complete tables (with all layouts/formats) from one article to another. Right now, you can only clone tables in the very same article. If you copy a table (to clipboard) it will lose its properties and will on read more

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0 upvote

1 Reply

Accepted Solution

DianaGomez

Community Manager

May 11, 2023 12:26

Hi @JReinartz , I hope you are doing well. Thank you for reaching out and for your feedback. I found a similar idea submitted here . I...read more

Solved

JMcKellow on May 08, 2023

Images being replaced with another image

Has anyone encountered the thing where you paste an image into a knowledgebase article and it is immediately replaced with a different image? Other random images that are used elsewhere in some completely different article appear to be dropped in in read more

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1 upvote

1 Reply

Accepted Solution

jolle

Recognized Expert | Platinum Partner

May 08, 2023 20:41

Hey @JMcKellow , thanks for reaching out! That is super weird, and I can't say I've experienced the issue before. Are you copying and pasting ...read more

GTeodoro on May 03, 2023

Favicon to FAQ

How can i set my favicon to show in the knowledge too? The branding optio to change was only avaliabe to pages and landing pages.

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0 upvote

4 Replies

Jnix284

Thought Leader

May 04, 2023 16:30

@danmoyle likewise! 🙌

DKeating on April 28, 2023

Add Sub-categories to KB Home Page 'Tiles'

Is it possible to use Sub-categories on the 'Tiles' template for the Home Page? We have two distinct groups of Categories. 'How to use the product' and 'How to manage users' each with their own Categories and Articles. We currently use Help read more

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1 upvote

6 Replies

DKeating

Member

May 22, 2023 16:55

Thanks for your reply - the simplest solution right now seems to be stick with HelpScout.

Solved

DStanford on April 26, 2023

URL reading eu - https://app-eu1.hubspot.com/

Hi There Can someone please advise. I have a free hubspot account and my URL is showing eu ( https://app-eu1.hubspot.com ) and I live in the UK. I use hubspot in my current job and I noticed that that URL does not have the eu in it. How do I read more

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0 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

April 27, 2023 00:29

Hi @DStanford , As far as I know, HubSpot doesn't have a UK data center, see here: https://www.hubspot.com/eu-data-centre There is the...read more

Solved

JPartland on April 21, 2023

Turning off the chatbot

I have installed the Hubspot plugin on my WordPress site. It seems that just by installing the plugin, it turned on the chatbot on some iterations of the site--on mobile Safari for instance. I'd like to turn this off for the moment. How do read more

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0 upvote

4 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

April 22, 2023 01:04

Hi @JPartland , You can disable chatflows under Menu > Conversations > Chatflows by flicking the status switch. Best regards...read more

Solved

RRubright on April 18, 2023

Ticket Due Dates

Hello first time poster, new to HubSpot, so please excuse me if this has been asked or if I need to post elsewhere. Am I understanding correctly, Service Tickets don't have due dates, only the tasks within them do?

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0 upvote

1 Reply

Accepted Solution

Jnix284

Thought Leader

April 18, 2023 21:15

Hi @RRubright that's correct, a ticket has several date properties by default, including create date, close date, last activity date, etc. Yo...read more

SRopiha on April 18, 2023

Unsure how to publish our knowledge base articles

Hi, we have Service Hub Professional subscription so we are able to utilise the full knowledge base functionality. However, we are having debates in the office and there seems to be two opinions on how we should publish our articles. One camp wants read more

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0 upvote

3 Replies

JJames46

Member

April 20, 2023 06:10

I don't know that appended PDFs would be watchword listed and looked as well as real article content, if by any means.

tZhou6 on March 22, 2023

Is there a Knowledge base just for agents for better and quicker answer for the his/her customers?

Hi guys，I'm new to HubSpot. It seems the knowledge base function is just for customers right? I would like to know is there a Knowledge base just for agents for better and quicker answer for the his/her customers? If yes, in which version of HubSpot read more

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0 upvote

3 Replies

kvlschaefer

Community Manager

March 24, 2023 11:50

Hi @tZhou6 , Thanks for the additional details! You are correct -- playbooks would be the best tool to use in this case 🙂 You can read...read more

Solved

NFlynn7 on March 21, 2023

Multiple emails for contact added to subscription list

If I have multiple emails associated with a contact, how can I add all of those emails to a subscription list?

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0 upvote

3 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

March 21, 2023 14:30

Hi @NFlynn7 , This is unfortunately not possible. A contact can only be emailed under their primary email address. If you want all email addre...read more

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