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Reido277 on May 30, 2024
Hello, i'm new to HubSpot and am in the process of building a customer knowledge base. I was hoping to build a module with a list of product enhancement ideas, which users will be able to vote on. How can I build this?
0 upvote
0 Reply
B-Mart on May 27, 2024
how i can add live chat to my website? am i need short code for it? its laravel/php technologie, i created a live chat robot in hubspot but i dont know how can i add it to my main page website
1 upvote
3 Replies
Top Contributor
May 30, 2024 03:28
Hey @B-Mart This knoweledgebase explains how you can add and target live chat on your webiste page: https://makewebbetter.com/blog/hubspot-liv...read more
auto-mate on May 27, 2024
...calculation properties with time between do not function correctly for custom fields. If you have a custom field only the date - not the time (!) - is available for calculation properties. So, even though you can see the exact time (e.g. in t read more
0 upvote
1 Reply
Community Manager
May 27, 2024 10:59
Hi @auto-mate , Thank you for reaching out to the Community! I'm sorry to hear about your experience regarding this. I would like to apologize ...read more
Matas on May 24, 2024
Hello, Why tickets view page and knowledgbe base has different login pages? How I should edit? I want to make them similar. For example to give access users to register not only in tickets view login page but also in knowledge base login page. read more
0 upvote
2 Replies
Member
May 27, 2024 02:29
Hey, @PamCotton , Thank you for your answer but I couldn't get it completely. I'm using default theme. Also I know that I cannot edit default t...read more
hdePM on May 22, 2024
Hubspot's built in knowledge base feature has limited theme customisation, which means our knowledge base page looks like a different website to our main page. Has anyone found an alternative or created their own knowledge base page using hubspot th read more
0 upvote
1 Reply
Member
May 22, 2024 11:35
I suppose you can create your own knowledge base page within HubSpot using HubSpot themes and templates. And it'll allows you to maintain a consiste...read more
AHenry74 on May 16, 2024
Why is there so much dead space in the editor? Currently I can only view 9 lines of code, regardless of how much I expand the field. It has been like this for months. Will this be fixed soon?
0 upvote
1 Reply
Community Manager
May 17, 2024 06:13
Hi @AHenry74 , Thanks for reaching out to the Community! I was looking into this issue but couldn't reproduce what you mentioned or f...read more
MHaas22 on May 16, 2024
Hello, Is it possible to report on updated/published/deleted articles of the knowledge base? Context: Our support team's KPIs are related to updating the knowledge base and X amount of updated/new articles per quarter. We are looking for way read more
0 upvote
2 Replies
Participant
May 21, 2024 04:22
Hi Pam, Thanks for the reply. That was actually my first idea as well. But I could not find the option to report on the articles. Could you give ...read more
Solved
CSlater-Turne on May 14, 2024
Hello, I'm trying to create a report showing how many tickets were closed compaired to prior month. The Compared to is greyed out. The message says " Time period comparisons are only available if the date property displayed matches the property i read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 14, 2024 23:49
Hi @CSlater-Turne , That error message is trying to say that whatever date property you're using as a date filter for the report must be the s...read more
Solved
Kalsi on May 09, 2024
I have published the content on hubspot for my knowledge base but the Actual knowledge base is not showing any changes
0 upvote
1 Reply
Accepted Solution
Community Manager
May 09, 2024 18:31
Hey @Kalsi , thank you for posting in our Community! Have you double-checked the publishing settings in HubSpot to ensure that changes are b...read more
CFrank9 on May 08, 2024
My team has had members that have left, and their seats have been deactivated. After deactivation, I’ve gone back and identified calls that were not logged correctly that I’m having to log on their behalf retroactively. My question for you all - read more
0 upvote
1 Reply
Community Manager
May 08, 2024 19:22
Hey @CFrank9 , thank you for posting in our Community! It's understandable that you're facing this challenge with deactivated users in HubSp...read more
MLopezBehar on April 30, 2024
Good morning, I am willing to create a form that includes the property "company domain name". To my udnerstanding, Hubspot will create new companies from this form unless the domain name / company already exists, in this case, it will update its i read more
0 upvote
1 Reply
Participant
May 01, 2024 11:42
Yes, in HubSpot, you can configure the form submission behavior to only create new companies and not update existing information. This can be...read more
skylightipv on April 30, 2024
If I add a table into my knowledge base the first row is not marked as a header i.e. the rendered HTML has the row within the <tbody> tags rather than in the <thead> tag. In fact no <thead> row is rendered at all. It means the read more
0 upvote
2 Replies
Contributor
May 01, 2024 04:06
Hi Pam, Thanks for your reply. Given that we cannot edit the html of our KB articles directly I can only apply my own CSS by inserting into t...read more
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