Knowledge Base Tool

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GavinC on July 24, 2022
Hi, I hope this is the correct area to post this, please move if it is not. Our company has a knowledge base which is our product online user guide. Our users access the knowledge base via a link in the user menu in the product. To authenticate an read more
0 upvote
2 Replies
Member
July 25, 2022 14:49
Thanks Jaycee, I would raise a support ticket but I am struggling to find exactly where to do this. Are you able to point me in the right direction ...read more
Martinsemelak on July 17, 2022
Hello, I'd like to know if there's a way how to insert a callout between the ordered list items. When I try this, HubSpot adds a callout at the very end of the ordered list instead. Is there any trick how to achieve this? Thanks
1 upvote
2 Replies
Guide | Elite Partner
July 20, 2022 02:32
Hi @Martinsemelak , I'm not fully up-to-date about the functionalities from the knowledge base, but it's using the HubSpot theme and can't be ...read more
Honorable on July 13, 2022
Greetings, We have connected our Hubspot KB through a button in our product- there is no email/password requirement for access. We have two verticals. Vertical A has complete access to our product, and as such should have access to all Knowled read more
0 upvote
2 Replies
Recognized Expert | Partner
August 05, 2022 16:52
Hey @Honorable and thank you for the tag @kvonloesecke So you may have an option using cookies if you cannot use membership. Essent...read more
HelloDigital on July 11, 2022
Hi Community! This is Nick from HelloDigital which represents the Korean HubSpot agency. I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature. When we use property type "Multi-line text" in read more
0 upvote
2 Replies
Guide | Elite Partner
July 13, 2022 23:01
Hi @HelloDigital , As of my knowledge, I don't see any options on changing the HTML of CSS on the knowledge base functionality. Best you can d...read more
Solved
AlGallegos on July 06, 2022
We have customers that are not receiving any of our campaigns because they are getting caught in spam filters. We've already connected our domain and send email as an internal user. Can the email be allowlisted on the receipients side? Any help read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
July 06, 2022 08:06
Hi @AlGallegos , Yes, recipients can allowlist your marketing emails, you can find the instructions here: https://knowledge.hubspot.com/email...read more
Solved
Jesshope on July 06, 2022
Hi! Can someone please let me know if I will be charged at the end of my free trial? I am trying to get in contact with the help desk, but the offices are currently closed. Please let me know! Thank you so much!!!
0 upvote
1 Reply
Accepted Solution
HubSpot Moderator
July 07, 2022 08:01
You will not be charged at the end of your free trial 🙂
YKunkel on July 04, 2022
I created a new article. I have a table that is 3columns x 16 rows. I need to add plain text below the table to continue with the article. I cannot get past the table with my mouse cursor. I've cleared cache, logged out and logged in again, o read more
0 upvote
1 Reply
HubSpot Moderator
July 06, 2022 07:35
Hi @YKunkel , Thanks for reaching out. This does seem a little strange. You shouldn't be hitting any limit with a table of that size in a ric...read more
Solved
arturlunardi on June 30, 2022
Hello, we are setting up hubspot services for maintenance services and we are strugling on some things. Example case: A tenant request a maintenance. In the visit, the workers realize that it will require hidraulic and electric services. The hi read more
0 upvote
3 Replies
Accepted Solution
Participant
July 04, 2022 12:09
Hi @JPanama , thanks for the reply! Actually I did consider that, but there a few problems with this solution. - For metrics like ROI and ROAS the...read more
NJani2 on June 28, 2022
Hello folks, How could I find hubspot version in trail accounts? If I have created hubspot trail account is there any way could I get my hubspot version.
0 upvote
1 Reply
Hall of Famer | Partner
June 28, 2022 00:41
Hi @NJani2 , You can find your HubSpot subscriptions by clicking your account name in the top right corner and then the option show below: ...read more
Solved
NLeahy on June 27, 2022
Hi, we want to move completely from Zendesk to HubSpot and the Support team are last to move. This is because of the lack of features with the knowledge base. I was wondering has anyone got any suggestions of workarounds or alternative products we read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Elite Partner
June 28, 2022 06:03
@NLeahy does making the HubSpot knowledge base private and using the registration option (not password) work? You can have folks "register" with ...read more
Solved
06198 on June 16, 2022
Is there any tools or add-in's that I can use to create reusable checklists?
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 16, 2022 11:32
Hi @06198 , Depends on how exactly you'd like to use them but HubSpot has a little-known checklist tool built-in: https://knowledge.hubspot.c...read more
myholder on June 09, 2022
Hello! My team and I are interested in making our Knowledge Base more accessible for those with visual impairments. Here's a quick list of the types of improvements we are hoping to make... Increase font size for text on the Knowledge Base men read more
3 upvotes
3 Replies
Recognized Expert | Elite Partner
June 10, 2022 13:54
Awesome. I've upvoted and shared with some colleagues!
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