Knowledge Base Tool

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  • ACunnell on July 22, 2021
    2 Replies
    Hi there, I am struggling to find a definitive answer to this. Our whole knowdgedge base is private, with access managed via a list. We would like to be able to further restrict certain articles to a limited subgroup of users via another lis...
    July 23, 2021 02:59
    Thank you for the clarification!
  • Solved
    ElliottM on July 20, 2021
    2 Replies
    Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there ...
    Top Contributor | Diamond Partner
    July 20, 2021 21:53
    Hi @ElliottM , Unfortunately this is currently not possibls in hubspot as of now. you can upvote the idea here so that it can be updated soon. Th...
  • CMarritt on July 05, 2021
    2 Replies
    Hi there, We're having trouble unindexing our Knowledge Base from the search engines, I think this is down to the lack of HTML editing for the Knowledge Base as it should be just adding the 'no robots' tag... The reason for this is because ...
    Top Contributor | Diamond Partner
    July 15, 2021 00:52
    Hi @CMarritt , I would recommend you to try using the robots.txt tool, you can view this article for more detailed steps As you wan...
  • ppaul on June 23, 2021
    4 Replies
    Hey there, Was hoping to get some help if possible. We're trying to support more of our teammates who need help quickly while out in the field via using the /hs-search-kb function to quickly share an article. These are knowledge base articl...
    Community Manager
    July 01, 2021 15:22
    Hi @ppaul , wanted to update this post also for future reference. At the moment it is not currently possible to support search private KB ar...
  • romi on May 29, 2021
    1 Replies
    We have a number of clients who can't move to HubSpot Service Hub due to a requirement to support multi-brand knowledge bases. In each of these instances, there is a single customer service team managing queries across multiple brands. T...
    Community Manager
    May 31, 2021 09:13
    Hi @romi , Thank you for reaching out to the Community! I wanted to share this post on our Ideas forum with you - while our product team ...
  • Solved
    AAM on May 27, 2021
    4 Replies
    Is it possible to turn off the "helpful/unhelpful" rating at the bottom of each KB article and replace it with a CSAT feedback survey? The benefit is it allows for a follow-up question which the rating tool does not. Thanks. Elise
    June 02, 2021 06:19
    Thank you. I added my two cents to the post you linked to and upvoted it.
  • Solved
    kylielovescake on May 11, 2021
    4 Replies
    Hi all, Looking for a bit of help / guidance on something we are trying to work through internally. We have quite a large partner / reseller channel at our organisation and would like to create an online home for them, where we can share mark...
    May 12, 2021 01:11
    Ah, thank you @Phil_Vallender - I'm going to do some experimenting with that today! Thank you for your help 🙂
  • CD001 on May 10, 2021
    6 Replies
    Since 5 days our mailforward to doenst work anymore. The message we get is: SMTP error from remote mail server after pipelined DATA: 550 Mail quota exceeded is there a limit within hubspot?
    June 27, 2021 02:40
    I'm not able to send and receive the emails thru a custom electronic mail cope with with the area call of my purchaser's internet site . I'm dealing ...
  • Kakashi on May 05, 2021
    1 Replies
    My question is where did it go? I am re-doing a Squarespace website for a client. I am now using Brine as the template. I did a test site to check functionality and I had the ability to Enable the lightbox on the product page gallery in Brine. I ...
    Community Manager
    May 06, 2021 06:47
    Hi @Kakashi , Thank you for reaching out to the HubSpot Community! It seems your question is about the Sqarespace CMS - I would recommne...
  • CEggers on April 29, 2021
    1 Replies
    In the article creation process one can add tags for search. When we do so and attempt to search, the search appears to only key on the title of the article. It does not return results based on tags. What can we do?
    Community Manager
    May 03, 2021 03:05
    Hi @CEggers , Welcome to the Community! Once you tag your Knowledge base articles with keywords , the articles should appear in search...
  • rLangeveld on April 29, 2021
    1 Replies
    I've been searching for a while but it seems I'm reaching a dead-end. We use the OneTrust/CookiePro consent banner on our site which is using different platforms. Some of our pages are WordPress based, part is Hubspot based and part is our own s...
    Community Manager
    April 30, 2021 06:40
    Hello @rLangeveld The cookie tracking consent has to be done in-app and currently cannot be handled by an external system. With that being said, we...
  • PhilippNovotny on April 22, 2021
    2 Replies
    Hello HubSpotler, I have the same content that needs to be shared over multiple knowledge base articles. Is it possible to have a kind of master information block that I can embed in my articles. When I change the master, the other articles shou...
    June 02, 2021 00:39
    To all who have a similar desire. There is a workaround. Nevertheless, a more user friendly solution would be great! ### WORKAROUND ### You ca...
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